General Manager

Responsibilities

• Manage the overall day-to-day operation and business at the location
• Manage hiring, scheduling, training, and performance of Team Members
• Ensure safety procedures and OSHA policies are followed
• Maintain financial performance and profit and loss statement
• Manage all aspects of the hiring process, including interviewing, sourcing, selection, offers, drug screening, and onboarding
• Conduct performance evaluations, daily safety meetings, coaching, corrective action, and payroll approval
• Ensure employee training, shop and sales‑floor cleanliness, dress‑code compliance, and customer service
• Manage product and equipment inventories, weekly inventory counts, and daily tire counts
• Ensure service equipment is maintained and invoices are reconciled daily
• Review work orders and service tickets for accuracy and resolve escalated customer, personnel, and mechanical problems
• Prepare weekly shop schedules while controlling overtime and labor costs
• Conduct monthly shop training meetings and communicate pricing promotions and policy changes
• Evaluate and communicate return‑job problems to Corporate office and update national accounts weekly
• Work alongside Team Members on the shop and sales floors
• Maintain current LMS training and ensure assigned Team Member training is completed
• Directly supervise 5 or more employees
• Assist with other duties as assigned

• Three to five years related experience and/or training; or equivalent combination of education and experience
• Current valid driver's license and ability to be insured to drive
• Ability to obtain DOT, TIA, and other certifications
• Basic keyboarding skills
• Basic understanding of computer operations
• Must work a minimum of 50 hours per week
• Able to work weekends, holidays, and as needed
• Reliable transportation and phone
• Must be able to communicate in English
• Able and willing to deliver friendly, courteous, and prompt customer service
• Able and willing to work cooperatively with other team members
• Ability to occasionally lift and/or move up to 75 lbs.
• Physical attendance at the primary work location is required

Demonstrates strong operational management capabilities, including hiring, training, and performance evaluation of team members, while ensuring adherence to safety procedures and financial performance metrics. Proficient in customer service delivery and inventory management, with a focus on maintaining a clean and efficient work environment.

• Team Management
• Financial Performance Management
• Safety Procedure Compliance
• Customer Service Excellence
• Inventory Management

• Performance Evaluation
• Hiring Process Management
• Basic Computer Operations
• Inventory Counts
• LMS Training Management

• Effective Communication
• Team Collaboration
• Customer Service Orientation

• DOT Certification
• TIA Certification

• OSHA Policies
• Profit and Loss Statement
• Shop Training
• Service Equipment Maintenance
• Work Order Review