Chief Operations Officer

Our Mission:
To Make Independence a Gift for All

Anne Carlsen Center (Anne Carlsen) is a non-profit organization which has been providing supports and services for 80 years to individuals in North Dakota with developmental disability or delay. Rich in tradition, Anne Carlsen has positioned itself on the cutting edge of innovation with unique programs, creative therapies and advanced assistive technologies that meet the specific needs of those we serve.

Fargo, or Jamestown

Monday-Friday 8am-5pm

Full-Time, Exempt

Up to 40

The Chief Operating Officer (COO) is a key member of the executive team, responsible for the overall leadership, direction, and day-to-day operations of all programs and services at Anne Carlsen. Reporting to the CEO and serving as a legal officer of the organization, the COO ensures operational excellence through effective planning, implementation, and evaluation of strategies, systems, and processes. This role provides executive leadership to program directors and support departments, driving alignment with organizational goals, regulatory requirements, and a mission-centered approach.

The COO partners closely with the CEO, Executive Team, and Board to shape strategy, manage operational aspects of the annual budget, and lead cross-functional initiatives that support growth and impact. This role fosters a culture of accountability, collaboration, and continuous improvement, ensuring the organization remains financially strong and mission aligned. The COO also represents Anne Carlsen externally, cultivating strong relationships with funders, partners, and stakeholders.

• Master’s degree in healthcare, business management/administration or related field
• Five years of proven leadership experience in a senior executive role within the healthcare sector.
• Five years of experience developing and implementing a programmatic and operational approach to a multifaceted healthcare organization.
• Five years of experience leading strategic planning efforts and shaping both short- and long-term organizational goals.
• Effective skills in organization, supervision, management, leadership and communication both oral and written.
• Effective interpersonal skills with tactful, courteous, and diplomatic communication with internal and external stakeholders.

• Ten years of experience in senior healthcare leadership.
• Prior experience as a COO in a healthcare organization.
• Knowledge and experience in educational, therapeutic, community-based, and residential programs, regulations and systems management.

This position supervises multiple leaders and/or functions across the organization.

• Demonstrates the ability to oversee operations and all related functions on a day-to-day basis with 24/7 oversight
• Demonstrates the ability to shape, articulate, and translate the organization’s strategic vision into operational reality by co-developing a comprehensive operational strategic plan with the Executive Team
• Demonstrates the ability to lead the alignment of departmental objectives with organization-wide strategic goals, ensuring alignment and cohesion across operations/functional areas of the organization.
• Demonstrates ability to develop, implement, and review operating policies and procedures, along with members of the Executive Team and Operations management, ensuring regulatory and other relevant compliance
• Demonstrates the ability to efficiently and effectively utilize human, financial, and organizational resources to achieve organization objectives with continual monitoring for need and availability of resources operating in a cost-effective manner without sacrificing quality
• Demonstrates the ability to support the integration of clinical and non-clinical operations and ensures effective systems exist to meet the operational plan
• Champions innovation and leads organizational change initiatives to adapt to evolving needs in disability services and healthcare
• Demonstrates exceptional financial acumen by providing strategic oversight of the financial performance of operations in close partnership with the CFO; continuously monitors and analyzes financial metrics to drive informed decision-making; leads comprehensive budgeting, forecasting, and operational planning initiatives to ensure fiscal sustainability and…