Retail Keyholder; Store

Join to apply for the Retail Keyholder (Store 2924) role at Game Stop.

At Game Stop, we are committed to providing exceptional service and delivering the latest gaming products. As a leading global retailer of video games, electronics, and gaming merchandise, we offer a wide range of products to gamers worldwide. Our mission is to create unforgettable experiences for our customers by pushing the boundaries of what is possible. Join us in shaping the future of gaming and bringing the best gaming products to the world.

• Provide best-in-class guest service: greet guests, respond to questions and concerns promptly and courteously, assist guests in meeting their video gaming needs, inform guests about promotions and the trade-in program, recommend items, apply selling behaviors during transactions, and thank guests for choosing Game Stop. Circulate throughout the store to prioritize guests over tasks.
• Support the store’s shopping environment and visual/operational elements; nurture guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately using the POS system and maintain high-quality guest service.
• Address guest questions in person or by phone, answering calls promptly and professionally to ensure top-tier service.
• Promote Game Stop’s guest benefits, such as title reservations and the Pro Rewards loyalty program.
• Keep all areas of the store clean, organized, and merchandised according to company guidelines; ensure fixtures and equipment are in good working order.
• Complete Omni-Channel orders daily.
• Safeguard company assets through inventory control and loss prevention practices, including scam awareness and safety protocols; assist with bank deposits as required.
• Conduct store inventory counts, stock merchandise on shelves/fixtures, and move products from the stock room to the selling floor, ensuring products are represented and organized.
• Support management in meeting sales, profit, and shrink goals and complete required administrative and operational duties.
• Count, balance, and reconcile daily transaction totals in the POS system; ensure closeout paperwork and bank deposits are completed accurately; maintain sufficient cash and change for transactions; make daily deposits as required.
• Check shipments for discrepancies, record them in the POS system, and report discrepancies to the Store Manager or Assistant Store Manager as needed.
• Process defectives/recalls and stock pulls promptly; ensure boxes are labeled and include packing lists.
• Assist with closing procedures, including verifying packages/belongings where appropriate, and supervise/delegate tasks in the absence of management.
• Adhere to Game Stop policies and procedures as outlined in the Associate Handbook and Code of Standards, Ethics & Conduct.
• Follow opening and closing procedures and provide timely feedback on associate performance to store management.

• Must provide proof of identity and eligibility to work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Ability to work alone and move around the store unassisted for up to 10 hours per day.

• Exceptional guest service skills.
• Provide genuine and friendly assistance to every guest during each visit.
• Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred.
• Ability to work in a fast-paced, changing environment.
• Meet performance expectations including attendance, professional dress, and grooming.
• Operate the POS system and complete required paperwork.
• Basic math and alphabetical skills.
• Self-motivation and ability to work as part of a team to complete tasks on time.
• Problem-solving and judgment abilities; follow instructions provided in written, oral, or diagram form.
• Deliver bank deposits following loss prevention safety guidelines.
• Flexible schedule including extended hours; availability for nights, weekends, and some holidays (minimum 3 days/week).
• Remain effective under pressure and handle stress appropriately.
• Physical ability to bend, stoop, reach, climb ladders, and lift up to 30 lbs from ground level to 4 feet.
• Stand and move around the store for up to 10 hours per day.

Job descriptions are subject to change based on business needs. Game Stop is an equal employment opportunity employer and provides reasonable accommodations to qualified individuals with disabilities as required by law.

Full-time store positions are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Additional bonuses and incentives may be available.

$8.50 - $11.25

• Seniority level:
  Associate
• Employment type:
  
  Full-time
• Job function:
  Sales and Business Development
• Industries:
  Retail

This position accepts applications on an ongoing basis. Candidates should…