Sales Associate

About PHOENIX Retail, LLC PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model.

Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guide shops, and online at  and

Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the  online store and the Express mobile app.

Store Name:
West Acres Mall

• Provide a great in-store shopping experience for customers, including stocking, cleaning, folding merchandise, and other tasks as needed.
• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting.
• Follow company policies and procedures to ensure the safety of all associates and customers.
• Assist with product launch changes according to SOP.
• Deliver a great customer experience and support the customer experience model.
• Process transactions quickly and accurately to reduce customer wait time.
• Resolve customer service issues, escalating as needed and communicating resolutions to Store Management.
• Drive credit and loyalty programs by explaining benefits and encouraging participation.
• Other essential functions as directed by your supervisor.

• Education:
  
  High School or Equivalent
• Years of
  
  Experience:
  
  0-2 years of relevant experience (minimum 6 months)
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

• Previous retail experience preferred
• Customer service skills and ability to interact with customers
• Strong verbal and written communication skills with customers and team members
• Demonstrated collaborative skills and ability to work well within a team

PHOENIX offers a range of benefits for full-time associates, including medical, pharmacy, dental and vision coverage; 401(k) and Roth 401(k) with company match; merchandise discount; paid time off; and parental leave for new moms and dads. For part-time associates, PHOENIX partners with LIG Solutions to help obtain individual insurance coverage and may be eligible for paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with company match.

Part-time associates may also receive an Express merchandise discount, participate in the Learn & Earn incentive program, and choose voluntary benefits. Compensation is dependent on location, education, skills and experience.

An equal opportunity employer, PHOENIX does not discriminate in recruitment or employment on the basis of protected characteristics. PHOENIX hires individuals authorized to work in the United States and provides reasonable accommodations for disabilities. For accommodation requests, contact (Associate Relations) or A

Notification to Agencies: PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or agencies without a signed Master Service Agreement and HR approval.

For more information about privacy, see the California Consumer Privacy Act.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Sales and Business Development
• Industries:
  Retail

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