Service Center Associate, West Acres

Be part of an amazing story

Macy's is more than just a store. We’re a story that has captured the hearts and minds of America for more than 160 years. A story about innovation and tradition, inspiring stores and irresistible products, the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We have been part of memorable moments and milestones for countless customers and colleagues.

Those stories make this such a special place to work.

As an At Your Service Center Colleague, you are at the heart of delivering a seamless and personalized shopping experience. You will support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks—all while upholding Macy’s service standards. The role requires strong multitasking, problem‑solving, attention to detail, and a customer‑first mindset.

You’ll thrive in a fast‑paced environment with flexibility across nights, weekends, and holidays.

This role goes far beyond just cashier work. The customer is at the heart of everything we do, every day, all day. If you are passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you. You will also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.

• Every day starts with a positive example
  . You arrive energized, wear your name badge with pride, greet teammates with warmth, and help ensure the At Your Service areas are clean, organized, and ready for customers. You set the pace by reviewing sales goals, learning about new arrivals and top‑selling items, and staying up to date on trends and promotions.
• You lead through action by welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships. Assist customers in all aspects of total store fulfillment, including BOPS, be proficient in all required systems, and keep the collection area organized for a friction‑free pickup experience.
• You help maintain a shoppable space by recovering merchandise and keeping the pickup and return areas clean while ensuring timely completion and curbside delivery of BOPS orders.
• They always finish strong
  —share our Loyalty program benefits, make sure customers have all they need, and end with a sincere thank‑you, often walking the package around and using the customer’s name.
• We believe service starts with each other
  —support one another with honesty, care, and collaboration so we can better serve our customers and communities.
• Excellence is a journey
  —we strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results.

Full‑time colleagues are typically scheduled for 30 or more hours per week, while part‑time colleagues are typically scheduled 12–24 hours per week. All schedules include weekend shifts. Hours are dependent on business needs and colleague availability.

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Must be able to:
  • Understand and communicate effectively with customers, co‑workers, and supervisors.
  • Read and understand employment policies and safety rules/procedures in English.
• Make prompt, sound decisions in real time to effectively address customer needs and resolve issues.
• Be comfortable communicating and collaborating with customers and colleagues.
• Meet daily sales goal challenges.
• Be responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people, learning about them, and sharing information.
• Be resourceful and eager to start a new venture and can adapt to changing priorities; can work independently but excels in team dynamics.
• Handle electronic devices with no problem.

• This position requires talking, lifting, constant moving, standing, and reaching with…