Assistant Showroom Manager

About Lovesac

We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort™. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered-right-to-your-door-able, allowing our customers to live the life they want to live.

At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry, but also make a meaningful impact on the world. Above all else, we’re driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work.

It’s about success, of course, but it’s also about making a positive impact on everyone our business touches.

As a Lovesac Assistant Manager, you will use your top ambition to create a welcoming and engaging in‑store experience and help our customers design our products to fit their style and space! If you are passionate about sustainability and products that are designed to evolve with you, love to build relationships and are dedicated to making every customer experience extraordinary and want to inspire a team to do the same – join our Lovesac Retail Team!

• Actively engage with customers using our Lovesac selling techniques.
• Demonstrate in-depth knowledge of Lovesac products and services and effectively demo, assist, and educate customers as well as support your team of Associates with product knowledge and demonstration skills.
• Guide the customer from first interest to purchase focusing on managing quotes, closing the sale, and maintaining relationships as well as support your team of Associates to be effective in this same process.
• Foster long‑term relationships and brand loyalty through consistent, exceptional service.
• Conduct customer outreach using company‑provided tools and communication methods.
• Stay updated on changes to selling and promotional strategies, demonstrating flexibility and adaptability to business changes.
• Quickly identify and resolve customer issues, ensuring a positive shopping experience.
• Maintain a welcoming and visually appealing store by following visual merchandising standards.
• Oversee store operations including but not limited to opening and closing, inventory, exchanges, marketing and promotions and ensure they are followed to company standards.
• Utilize company tools, sales data and reports to prioritize tasks and support daily operations.
• Follow company policies and operational procedures to maintain consistency, safety, ensure customer satisfaction, and mitigate risks.
• Analyze sales data to support your team in demonstrating the behaviors to meet goals and key performance indicators.
• Demonstrate accountability by ensuring personal and team sales goals, key performance indicators and customer service standards are met.
• Perform other duties as assigned by Management.

• Top Ambition
• We All Win Together
• Conscious Operations
• Do Less and Do Best
• Love Matters

• Willing to Sweep Floors
• Grit
• Positive
• Self‑Aware
• Self‑Starting
• Insatiable Learners
• Transparency
• Customer‑Centric

• Builds Customer Centricity
• Drives Remark‑able Results
• Collaborates Effectively
• Makes Good Decisions
• Demonstrates Self‑Awareness

• 18 years of age or older.
• High‑School Diploma or equivalent.
• Minimum of 1 year of management experience in a retail or customer service environment.
• Able to work flexible hours including evenings, weekends and holidays.
• Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems to enhance the customer experience and drive future outreach.
• Support Lovesac’s omni‑channel customer experience by being flexible and able to assist in‑person at the home store, local stores and third‑party vendors, as well as remote customer service shifts.
• Must be able to travel, as required by the Company in its sole discretion, to local stores, third‑party vendors and for occasional meetings using various forms of transportation.
• Demon…