Assistant Manager - West Acres

Overview

Position: Assistant Manager

Hours: 40 Weekly

Lush North America has been creating fresh and handmade cosmetics for the past 20 years—keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to fair trade sourcing, sustainable communities, and giving back to organizations that can make a difference.

We

Offer:

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth as Lush loves to promote from within

Assistant Manager

As Assistant Manager, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff and operations:
Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

The ASM supports the Shop Manager as needed in all business areas and, as delegated by their Retailer, as second-in-command, will pick up Manager duties to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.

Sales & Customer

Experience:

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome and meets their needs.
• Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement.
• Product Passion: increase product knowledge through ongoing learning and provide informed product recommendations for every need.
• Driving Sales: understand metrics, budgets, and reports and influence results through on-floor behaviors to deliver profitable outcomes.

Team Leadership:

• Lead Fearlessly: support the team on the sales floor, answer questions, remove obstacles, solve problems, and motivate them to meet sales goals.
• Grow Talent: develop your own skills, seek feedback, and coach the team to improve engagement, performance, and diversity, equity, inclusion and belonging practices.
• Be Real: communicate needs and feedback openly and adapt to business needs.
• Live with
  
  Purpose:
  
  engage the team to be inspired, motivated, and connected to brand values.
• Recruitment and Selection: assist in staffing with active networking, recruitment, hiring, and succession planning in your markets.
• Staff Development: collaborate on plans to improve staff engagement, retention, performance, and DEIB practices.

Operational Excellence:

• Policies and Procedures: support the manager to maintain a compliant shop and ensure staff follow standards for opening/closing, product integrity, respectful workplace, health and safety, and daily communication; stock and inventory management to meet product needs within budget.
• Visuals and Merchandising: support development of a clean and engaging store environment consistent with merchandising standards.
• Scheduling, Time and Attendance: ensure appropriate staffing at peak times and accurate breaks and meals for staff wellbeing and payroll accuracy.

Required:

• 1-3 years managing or supervising in a retail environment
• Excellent listening and communication skills
• Excellent analytical, critical thinking and troubleshooting skills
• Excellent organizational and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty and ethical business
• Ability to work flexible hours including holidays, evenings and weekends

Preferred:

• Experience with consultation-based customer service models
• Ability to develop and train staff through positive coaching and feedback
• Proficient in Excel, Microsoft Suite, and adaptable to other systems
• Basic HR skills in hiring, scheduling, training, and performance management
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

At Lush, we foster a culture of inclusion and respect within a diverse workforce and strive for equal opportunity for all applicants in lawfully protected categories. We recruit from a variety of sources and aim to leverage the diversity we bring.

Pay: West Acres Pay: $22.12 USD

Note: Lush North America participates in E-Verify in certain US states where required and will provide Form I-9 information to confirm work authorization.

We acknowledge that our business operates on Indigenous territory across Turtle Island and are committed to reconciliation and decolonization efforts in partnership with Indigenous communities.

Best of luck with your job search. We appreciate your interest in joining Lush.