Sales Manager

Lead a Team. Drive Growth. Build Careers. Deliver Exceptional Customer Experiences.

Western Products and Renewal by Andersen of Northern Plains are seeking an experienced, driven, and people-focused Sales Manager to lead our sales organization. This is more than a sales leadership role. We are looking for a leader who can develop talent, hold teams accountable, mentor future leaders, and drive operational excellence while delivering an outstanding customer experience.

• Take Pride in Your Work:
  Demonstrate professionalism, accountability, and a commitment to excellence in every customer interaction and team initiative.
• Be Hardworking & Passionate:
  Lead with energy, determination, and a genuine enthusiasm for helping customers and driving results.
• Communicate Openly & Honestly:
  Foster trust through clear, respectful, and transparent communication with customers, team members, and leadership.
• Solve Problems Effectively:
  Take initiative to identify challenges, develop solutions, and deliver positive outcomes for customers and the team.

• Lead, coach, mentor, and develop all members of the sales team.
• Establish a culture of accountability, professionalism, continuous improvement, and high performance.
• Conduct regular ride-alongs, field coaching, and sales development sessions.
• Recruit, interview, hire, onboard, and retain top-performing sales professionals.
• Perform annual performance reviews and ongoing coaching conversations.
• Develop succession plans and future sales leaders within the organization.
• Address performance concerns promptly and provide actionable development plans.
• Ensure company policies, procedures, and expectations are consistently followed.

• Own and drive sales growth, profitability, close rates, and departmental performance.
• Monitor and review sales benchmarks, scorecards, and key performance indicators.
• Analyze monthly sales reports and develop action plans when goals are not met.
• Review sales pipelines, opportunities, lead conversion rates, and closing percentages.
• Ensure sales staff follow up on leads and customer inquiries in a timely and professional manner.
• Review salesperson estimates, commissions, contracts, and job documentation for accuracy.
• Manage sales territories and strategically adjust resources to maximize market opportunities.
• Review jobs sold reports and compare performance against budget objectives.

• Lead training programs for both new and existing sales staff.
• Ensure team proficiency with products, warranties, financing programs, CRM systems, estimating platforms, and manufacturer resources.
• Maintain expertise in window and door replacement, roofing systems, siding systems, gutters and gutter protection systems, and customer service and project management.
• Stay informed on industry trends, products, competitors, and market conditions.

• Champion an exceptional customer experience throughout every stage of the customer journey.
• Partner closely with production, scheduling, service, accounting, and operations teams.
• Assist in root cause analysis and resolution of customer concerns.
• Manage and help resolve escalated customer issues when necessary.
• Ensure communication commitments to customers are met consistently.
• Promote the importance of completion certificates, customer reviews, and customer satisfaction programs.
• Monitor homeowner satisfaction metrics and work with the team to continually improve results.

• Manage lead assignment processes and optimize lead distribution.
• Review contract documentation and job submissions for completeness and timeliness.
• Participate in collections efforts and weekly A/R meetings as required.
• Assist with lead generation efforts and marketing initiatives.
• Develop sales programs to support company goals and strategic objectives.
• Oversee showroom operations while maintaining a professional, welcoming environment.

• Represent the company in the community with professionalism.
• Build relationships with contractors, vendors, builders, and referral…