Lead Service Technician

Lead Service Technician

Red E, LLC is an engineering‑based company in Fargo, North Dakota that specializes in the development, sales, and service of specialty products for agricultural equipment. With over 45 team members we use the latest tools and technology to provide value‑added parts and services to farmers worldwide. Our 13‑year history includes being No. 923 on the 2021 Inc. 5000 list, No. 1962 in 2023, and the 2023 Small Business Persons of the Year for the state of North Dakota.

Who We’re Looking For

This role is designed for someone who enjoys hands‑on mechanical work, problem‑solving in the field, and working directly with customers. The ideal candidate is dependable, takes initiative, and is comfortable operating independently in a field‑based environment. The job requires regular travel and is best suited for someone comfortable working on the road and in changing environments.

How We’re Different

We are a closely knit team that strives for excellence. Our culture is built on values like Family, Caring, Genuine, Team Focused, Collaborative, and Hard Working. We prioritize in‑person collaboration and focus on leadership, purpose, opportunity, and growth.

Position Summary

The Lead Service Technician supports the maintenance, repair, and rebuild of agricultural air seeding and precision planting equipment in both shop and field environments. The role provides day‑to‑day guidance, coordinates service work, and supports other team members. It does not have formal supervisory responsibilities.

Travel Requirements

This role requires consistent weekly travel to customer locations to perform field service work, typically Monday through Thursday with potential extensions. Travel schedules may vary based on customer needs and seasonal demands.

Key Responsibilities

• Identify issues and complete repairs on air seeding and precision planting equipment.
• Disassemble, inspect, and reassemble mechanical components and systems.
• Perform field service work directly at customer locations.
• Safely operate hand tools, power tools, and diagnostic equipment.
• Drive company service vehicles to transport tools, parts, and equipment.
• Co‑ordinate daily service work and support team members in completing jobs.
• Ensure work is completed safely, efficiently, and to a high‑quality standard.
• Maintain accurate and organized work practices.
• Communicate clearly with team members and leadership regarding repair status, priorities, and needs.
• Maintain a clean, safe, and professional work environment.
• Keep accurate accounting of inventory used on jobs and documentation that includes pictures and video.

Qualifications

• Experience working with agricultural or heavy equipment strongly preferred.
• Strong mechanical aptitude with solid understanding of mechanical systems and repair practices.
• Proficient with hand tools, power tools, and general shop equipment.
• Strong troubleshooting and problem‑solving skills.
• Self‑motivated and able to work independently with minimal supervision.
• Willingness to travel weekly for field service work.
• Physically capable of lifting 50 lbs and performing hands‑on mechanical work.
• Strong attention to detail, reliability, and work ethic.
• Ability to take initiative and support others in a team‑based environment.
• Valid driver’s license and clean driving record required. Class A CDL preferred.
• Agricultural or farming background is a strong plus.

Why This Role Matters

Agricultural equipment performance directly impacts planting, harvesting, and overall farm productivity. The Lead Service Technician plays a key role in keeping equipment operating reliably during critical seasons, minimizing downtime and keeping operations moving.

The pay range for this role is: 80,000 – 120,000 USD per year (Main Office).