Shelter Support Specialist

YWCA Cass Clay is currently hiring a Full-Time Day Shelter Support Specialist to work Moday - Friday to assist with daily shelter operations. The hours of this position are 7am - 4pm. Benefits, PTO, and paid holidays are included.

• Admit women and children to the Shelter, complete intake paperwork, and orient individuals to the YWCA Emergency Shelter and its policies.
• Ensure clients are complying with program guidelines and procedures.
• Ensure residents are supplied with necessary items (food, clothing, etc.)
• Maintain staff and participant records including admittance, daily journal, resident’s log, shelter duty checklist, child protection, and other reports as assigned.
• Ensure security of the shelter: locks, security systems, fire alarm systems, and security checklist. Respond appropriately to alarms and emergency situations, including the use of First Aid and CPR.
• Performs general administrative functions such as documentation within the communication log, answering the phone, and responding to in-person inquiries in a professional and timely manner.
• Provides appropriate information and referrals for those who need other resources.
• Provide an immediate and professional response to any emergency or disturbance within the YWCA Cass Clay.
• Provides consistent coverage for assigned shifts, working within the team and independently to complete all shift tasks.
• Attend scheduled Shelter meetings.
• Provide off-site clients with food baskets and supplies as applicable.
• Prepare sleeping rooms by cleaning and stocking.
• Sorting and organizing donations.
• Maintain cleanliness of shelter and general organization of shelter.
• Delivers services with safety, respect, and effectiveness.
• Other duties as assigned.

• Female (BFOQ)
• High school graduate. 2 years of college in a related human service field or equivalent education/experience is required.
• Training or experience in working in crisis intervention.
• CPR and First Aid certified.
• Must have excellent oral, written, and interpersonal communication skills.
• Knowledge of domestic violence, homelessness, mental illness, chemical dependency, and child development issues is essential. Knowledge of community resources is helpful.
• Prompt and reliable attendance is required.
• Meet all background check requirements.
• An understanding of, appreciation for, and support of the mission of the YWCA Cass Clay, which is eliminating racism and empowering women.