Shelter Ministry Support Staff

Job Details

Position: Shelter Ministry Support Staff
Department: Program
Reports to: Shelter Ministry Program Manager
FLSA Classification: Non-exempt
Position Type: PRN (Pro Re Nata)

Key components of the role involve guest intake and supervision, ensuring the security and safety of guests, visitors, staff & building operations and occasionally coordinating volunteers during day, evening, weekend, and holiday hours.

At New Life Center, every role is a form of ministry. We seek staff who are committed followers of Jesus Christ, aligned with our Statement of Faith, and who model our REAL values – Respectful, Encouraging, Accountable and Loving.

• Work in a spirit of cooperation and mutual assistance with staff, guests, and volunteers.
• Ensure proper implementation and use of New Life Center policies and operational procedures.
• Administer all aspects of supervising guests such as conducting in-take, assigning beds, monitoring behavior, supervising work assignments, etc.
• Utilize de-escalation techniques to maintain a safe environment.
• Supervise eating areas.
• Responsible for building and grounds security; at various times throughout designated shift, do security rounds to ensure interior and exterior areas are safe and secure.
• Contact emergency service or law enforcement when necessary.
• Responsible for maintaining the cleanliness of the shelter; this is to be accomplished through supervision of guests as well as personal participation.
• Maintain guest records and departmental records.
• Oversee all aspects of financial accountability during designated shift; this includes taking in rehab service fees, giving out receipts, and proper documentation and handling of said fees.
• Participate in staff meetings as requested by Administration.
• Attend conferences, seminars, and training events as required by Administration.
• Assist with other departmental mission work as required; maintains open and effective communication with peers and all mission staff.
• Responsible for administering alcohol breath tests, carrying out appropriate action, and documenting outcomes.
• Greet volunteers and supervise their time on an as needed basis.
• Other duties as assigned.

New Life Center complies with the Americans with Disabilities Act (ADA). Qualified individuals are considered for positions based on their ability to perform the essential functions of the job, with or without reasonable accommodation. Reasonable accommodations will be provided in accordance with applicable law unless doing so would cause undue hardship or pose a direct threat to safety.

• Must be engaged in a local church and exhibit a personal, evident, growing relationship with Jesus Christ.
• Compassionate heart for those in need.
• Willingness to serve others.
• Desire to see the lost transformed through the love of Christ.

• Ability to pass a pre-employment drug test and background check.
• If in recovery, a minimum of one year of sustained recovery with active participation in a 12-step program is required; two or more years is preferred.

• Excellent interpersonal, verbal, and written communication skills.
• Must exhibit leadership, good judgment, sensitivity, and compassion.
• Must be a person who works well with people, is concerned about their needs, and exhibits ability to motivate and to provide appropriate corrective measures when necessary.
• Must be able to problem solve alone as well as with others.
• Must have the ability to work as a team.
• Possess a basic working knowledge of computers and desktop computing software (such as Microsoft Office).
• Ability to multi-task efficiently.

• While performing the duties of the job, the employee may be regularly required to sit for prolonged periods; use hands and fingers to operate a computer keyboard and other office equipment; and communicate effectively.
• The employee is frequently required to stand, walk, bend, stoop, and reach with hands and arms to complete tasks such as bed stripping, locker cleaning, and searches.
• The employee must occasionally lift and/or move up to 30 pounds.
• The work environment involves both an office setting with extended computer use and a residential/facility setting that requires mobility and adaptability.
• The noise level in the work environment is usually moderate.

New Life Center is a faith-based Christian ministry. Consistent with Title VII of the Civil Rights Act, alignment with New Life Center’s Statement of Faith and values may be considered a bona fide occupational qualification (BFOQ) for this position. Employees are expected to conduct themselves in a manner consistent with the organization’s Christian mission, beliefs, and code of conduct.