VA Shelter Ministry Case Manager

Job Details

Job Location:

Fargo, ND 58102

Position Type:
Full Time

Position:
Shelter Ministry Case Manager

Department:
Program

Reports to:

Shelter Ministry Program Manager

FLSA Classification:
Exempt

Primary responsibility is direct service case management, housing support and spiritual care for guests at the New Life Center. Key elements involve case management services that lower housing barriers, assistance in securing housing, collaboration with supportive services in the community, relationship building, support and accountability for guests, and helping individuals to a place of self‑sufficiency.

At New Life Center, our work is rooted in our Christian faith and driven by our mission to guide people experiencing homelessness or addiction toward holistic transformation through the love of Jesus. Every role contributes to this ministry and advances our shared vision. Our team members are followers of Jesus Christ, affirm our Statement of Faith, and demonstrate our BEACON values—Bring Your Best, Engage with Empathy, Act in Unity, Choose Humility, Offer Hope, and Never Stop Growing—in the way they serve guests, support one another, and represent New Life Center each day.

• Direct Service Related
  • Perform housing assessments with guests and enter their assessment into the Community Coordinated Entry System in the HMIS database.
  • Create and follow up on an individualized case management plan based on specific guest needs and desires.
  • Assist guests in lowering barriers to becoming successfully housed.
  • Maintain a database of local resources.
  • Maintain an active caseload of 25 to 30 guests, exercising appropriate professional boundaries and workload management to avoid exceeding this range.
• Housing Support
  • Assist guests in finding or applying for housing.
  • Assist guests in securing financial assistance to secure housing, such as down payments and/or damage deposit assistance.
  • Collaborate with community‑wide supportive services to help guests remain successfully housed.
  • Assist guests in securing furniture and housewares through community voucher programs.
  • Attend coordinated entry and partner agency meetings.
• Other Considerations
  • Teamwork – Work collaboratively with administration and other shelter staff to meet day‑to‑day organizational needs.
  • Resource awareness and networking – Actively participate in networking and collaboration with local service providers.
  • Data entry – Entering and monitoring of data, case notes/logs in relevant guest database(s).
  • Customer service focus – Treat all who come to the New Life Center seeking assistance with respect and dignity, with the ultimate goal of helping them to a place of self‑sufficiency.
  • Meetings – As required, attend various meetings. Some travel is required.
  • Integrity and confidentiality – Maintain a high level of personal integrity and confidentiality relating to shelter operations and those we serve.
  • Participate in program development, to include basic needs, life skills, and faith (Christian) focused programs.
  • Participate in a rotation of on‑call staff to address program staff questions, concerns, and other programmatic needs when management or supervisors are unavailable.
  • Ability to drive a 15‑passenger van.

New Life Center complies with the Americans with Disabilities Act (ADA). Qualified individuals are considered for positions based on their ability to perform the essential functions of the job, with or without reasonable accommodation. Reasonable accommodations will be provided in accordance with applicable law unless doing so would cause undue hardship or pose a direct threat to safety.

Personal:

• Must be engaged in a local church and exhibit a personal, evident, growing relationship with Jesus Christ.
• Compassionate heart for those in need.
• Willingness to serve others.
• Desire to see the lost transformed through the love of Christ.

• Associate or bachelor’s degree required; degree in social work or related field preferred.
• Minimum of 2 years’ experience in a social service field preferred.

• Ability to pass a pre‑employment drug test and…