Helpline Specialist Overnight In Office Position

First Link is looking for multiple Full-Time Overnight Helpline Specialists. The Helpline Specialist will provide support to individuals reaching First Link by phone call, text, or online chat. You will lend a listening ear, de‑escalate emotional and mental health crises, and make appropriate referrals to local community resources. Your primary responsibility will be engaging with help‑seekers across all First Link lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines.

A successful candidate will have some experience in providing emotional support or customer service, with strong written and verbal communication skills.

This position will be scheduled to work 40 hours/week, and ++be part of a holiday rotation.++ This position will be assigned a consistent weekly schedule with two consecutive days off. Schedule will include at least one weekend shift (Saturday or Sunday) with a wage incentive available for individuals scheduled to work full weekends (with two consecutive weekdays off).

First Link provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday!

Are you ready for an exciting opportunity?

Job Type: Full-time

Starting at $21 – $21.50 per hour

Benefits:

• Employee Assistance Program
• 100% paid health, dental, and vision insurance (for the employee only)
• Long-term and short-term disability
• Life insurance
• 12 days of paid time off, 8 hours accrued per month during the first calendar year

Schedule:

• 12AM-8AM or 12AM-8:30AM
• Overnight shift
• Holidays
• Weekend availability

Required

Education and Experience:

• Must have a high school diploma or GED
• Must be 18 years of age or older
• Must be able to read, write, and follow oral or written instructions
• Minimum of 6 months’ working experience in a call center, customer service, human service, or mental health field

Work Location:

In person