Shelter Ministry Case Manager

Job Details

Job Details

Job Location:

Fargo, ND 58102

Position Type:
Full Time Shelter Ministry Case Manager Job Description

Position:

Shelter Ministry Case Manager

Department:

Program

Reports to:

Shelter Ministry Program Manager

FLSA Classification:

Exempt

Primary responsibility is direct service case management,housing support and spiritual carefor guests at the New Life Center.

Key elements involvecase management services that lower housing barriers,assistance in securing housing, collaboration with supportive services in the community, relationship building, support and accountability for guests, and helping individuals to a place of self-sufficiency.

At New Life Center, our work is rooted in our Christian faith and driven by our mission to guide people experiencing homelessness or addiction toward holistic transformation through the love of Jesus. Every role contributes to this ministry and advances our shared vision. Our team members are followers of Jesus Christ, affirm our Statement of Faith, and demonstrate our BEACON values—Bring Your Best, Engage with Empathy, Act in Unity, Choose Humility, Offer Hope, and Never Stop Growing—in the way they serve guests, support one another, and represent New Life Center each day.

• Perform housing assessments with guestsandenter their assessmentinto the Community Coordinated Entry System in the HMIS database.
• Create andfollow up onan individualizedcase management plan based on specific guestneedsand desires.
• Assistguests in lowering barriers to becomingsuccessfullyhoused.
• Maintain a database of local resources.
• Maintain an active caseload of 25 to 30 guests, exercisingappropriate professionalboundaries and workload management to avoid exceeding this range.

• Assistguests in finding or applying for housing.
• Assistguests in securing financialassistanceto secure housing, such as down payments and/or damage depositassistance.
• Collaborate with community-wide supportive services to help guests remain successfully housed.
• Assistguestsin securingfurniture andhousewaresthrough community voucher programs.
• Attendcoordinated entry and partner agency meetings.

• Teamwork
  -Work collaboratively with administration and other shelter staff to meet day-to-day organizationalneeds.
• Resource awareness and networking
  -Activelyparticipatein networking and collaboration with local service providers.
• Data entry
  - Entering and monitoring of data, case notes/logsin relevant guest database(s).
• Customer service focus-Treat all who come to the New Life Center seekingassistancewith respect and dignity, with the ultimate goalof helping them to a place ofself-sufficiency.
• Meetings-As required, attend various meetings. Some travelisrequired.
• Integrity and confidentiality
  - Maintaina high levelof personal integrity and confidentiality relating to shelter operations and those we serve.
• Participate in program development, to include basic needs, life skills, and faith (Christian) focusedprograms.
• Participate in a rotation of on-call staff to address program staff questions, concerns, and other programmatic needs when management or supervisors are unavailable.
• Ability to drivea 15-passenger van.

New Life Center complies withthe Americans with Disabilities Act (ADA). Qualified individuals are considered for positions based on their ability to perform the essential functions of the job, with or without reasonable accommodation. Reasonable accommodations will be provide din accordance with applicable law unless doing so would cause undue hardship or pose a direct threat to safety.

Position Reports to the Shelter Ministry Program Manager

This job description identifies the major responsibilities of this job. It does not include all aspects of the position such as the potential additional duties assigned by the Program Director, the requirement for flexibility in helping others, or the highly valued team-oriented approach used for the overall benefit and success of New Life Center.

• Must be engaged in a local church andexhibita…