Evening Helpline Specialist; In Office Position
Listed on 2026-09-05
-
Social Work
Mental Health
First Link is looking for Evening Helpline Specialists. The Helpline Specialist will provide support to individuals reaching First Link by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources. Your primary responsibility will be engaging with help-seekers across all First Link lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines.
A successful candidate will have some experience in crisis intervention or customer service, as well as strong written and verbal communication skills.
The Evening shift at First Link works from 4PM-12AM
, and is part of the holiday rotation. This position will work one weekend day every week. The rotations we typically have available are Tuesday-Saturday and Sunday-Thursday
; final schedule will be determined at the end of training.
First Link provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday.
- Training is Monday-Friday, and will be completed on a schedule of 8AM-4PM or 12PM-8PM.
Are you ready for an exciting opportunity?
Job Type: Full-time
Salary: $20.00 per hour
Benefits:
- Employee Assistance Program
- 100% paid health, dental, and vision insurance (for the employee only)
- Long-term and short-term disability
- Life insurance
- 12 days of paid time off, 8 hours accrued per month during the first calendar year
Schedule:
- 4PM-12AM
- Evening shift
- Holidays
- Weekend availability
- Tuesday
- Saturday - Sunday
- Thursday - Determined at end of training.
- Tuesday
Required
Education and Experience:
- Must have a high school diploma or GED
- Must be 18 years of age or older
- Must be able to read, write, and follow oral or written instructions
- Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field
Work Location:
In person
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