Road Supervisor - Evenings Job Fargo area,North Dakota USA,Transportation

Road Supervisor

Under general supervision by the Services Coordinator, the Road Supervisor performs various technical and clerical duties in carrying out the operation of the transit service for the City of Fargo. Positions in this class are responsible for overseeing on the road operations of the fixed route and Paratransit transportation systems. Incumbents draw upon training, experience and guidelines established by the Department and state and federal transportation agencies to determine the appropriate response to each call.

Scope of Responsibility:
The Road Supervisor is responsible for indirectly supervising and giving work direction and responsibilities to all Paratransit and Fixed Route Bus Operators. The Road Supervisor is also responsible for performing general administrative and shift scheduling support, Bus Driver safety evaluations, investigating and responding to situations, helping to resolve operational issues, and assisting with transit passengers as necessary.

Primary Responsibilities

Essential Duties and Responsibilities:

Communicates effectively, professionally and courteously and maintains working relationships with others in carrying out job functions;

Frequently provides work direction to Paratransit Bus Operators and Fixed Route Bus Operators by building and maintaining a strong team through effective communication, training and coaching;
Takes responsibility for day-to-day communication of job requirements and responsibilities to drivers, counseling and evaluation reports to the Services Coordinator;
Liaisons between Paratransit Drivers and Fixed Route Drivers and appropriate management staff in customer service issues;
Maintains records according to established procedures.

Demonstrates and monitors safety practices for the department;

Knows and follows department and City rules as well as sound work and safety practices in order to accomplish the job objectives and avoid injury or loss;
Wears proper protective equipment when policy requires or conditions indicate a need exists and utilizes proper body mechanics and ergonomics while performing work;
When potentially unsafe conditions are observed, makes efforts to avoid or correct them if they are controllable and draws them to the attention of the responsible supervisor or safety representative in a timely manner;
Conducts on the scene accident investigation; assists drivers in preparing accident reports, OSHA reports and safety violation documents;
Evaluates and monitors driver safety and performance, as well as compliance in legal, employment and labor policy matters;
Helps address passenger issues as necessary by administering operating policies and procedures under management guidance;
Enforces FTA drug and alcohol policies, including conducting or coordinating fit-for-duty and post-accident testing procedures in accordance with regulations.

Oversees daily operations of transit.

Reviews video footage received from the Transit Department feedback system;
Monitors and evaluates Bus Operators to assure quality customer service.
Reviews on-time-performance data to address performance issues with individual Bus Operators;
Assists other operations staff in instances of severe weather or other service disruptions;
Is deployed to solve many in the field incidents including accidents, mechanical breakdowns, detour events, and other operational disruptions; evaluates multiple response plans and applies independent judgment to choose the best corrective action;
Ensures post-accident drug testing, mechanical logs, feedbacks and other post-incident documentation is completed;

Drives routes periodically to cover Paratransit Driver and Fixed Route Driver callouts.

As needed, drives and operates a commercial passenger bus or Paratransit motor vehicle, transporting passengers;
Collects proper fares and validates passes and identification cards, utilizing electronic fare registering and collection equipment. Exercises care in the handling of funds and other valuables;
Consistently adheres to established schedules to ensure that passengers are able to arrive at their destinations on time;
With limited supervision, utilizes knowledge of transit policies and procedures to solve issues as they occur;
Utilizes in-vehicle technology to notify Fixed Route or Paratransit Dispatchers of equipment failures, schedule delays, update destination signs, and hazardous or dangerous conditions along bus routes and passenger loading zones;
In accordance with the Americans with Disabilities Act, assists disabled passengers in boarding, riding, and alighting in a safe manner. Operates bus ramps for mobility aids and secures passengers utilizing wheelchairs or scooters.

Performs all job duties in compliance with safety guidelines and with an ongoing awareness of safety practices.

Knows and follows department and city rules as well as sound work and safety practices in order to accomplish the job objectives and avoid injury or loss;
Wears proper protective equipment when policy requires or…