Executive Assistant

Administrative / Office Management / Clerical - Part-time

Executive Assistant to the

Owner/Operator

PART TIME POSITION (with opportunity for growth)

Chick-fil-A Walker opened in October 2021 with a purpose to make every life we touch better. Our vision is to be the highlight of every guest’s day, and we desire to grow our impact and opportunities to care to become two restaurants making over one million lives better by 2031. Our Core Values (R.I.S.E.) are:

• Reliability – We can be trusted to follow through on our commitments
• Industriousness – We give our personal best everyday
• Service – We take good care of each other and our guests
• Excellence – We take pride in delivering great food, fast-accurate service, and gracious hospitality

Tim Hiller is the Owner/Operator of Chick-fil-A Walker, located in Grand Rapids’ west side Standale business district. Prior to Chick-fil-A, Tim served 9 years at Stryker Corporation, where he held various leadership roles. Prior to Stryker, Tim was a head high school football coach and spent time with four different NFL teams. He and his wife Michelle have been married over 15 years and met at Western Michigan University where they were student-athletes and led Fellowship of Christian Athletes together.

Tim and Michelle have three children, Daniel, Emma, and William, and enjoy serving others through speaking, coaching young athletes, and serving at Ada Bible Church’s East Paris campus.

This is a part-time position, starting with 10-15 hours weekly, with a very high likelihood of scaling upward over time. You will report directly to our owner Tim and support him, as well as the three other members of our Leadership Team. You will need to live near Grand Rapids, MI, and be willing to work on administrative tasks in person at the restaurant 1-2 times a week.

The remainder of working time can be completed from home. Administrative tasks can be completed during normal 9AM – 5PM, Monday – Friday working hours. On occasion there will be opportunities to work additional evening or weekend hours for important events, like our Team Member Scholarship Banquet, Daddy/Daughter Date Night, Touch a Truck, or Campus Life Night at Grand Valley State University.

The mission of the Executive Assistant is to stay three steps ahead of Tim and the Leadership Team, tracking all the administrative details, and clearing the path for Tim to make his greatest contribution to our business. The Executive Assistant will be critical to the team by anticipating needs at an exceptionally high level, allowing Tim and our Leaders to develop strategy and focus on our two most important priorities – our team members and our guests – so we can serve well and reach our business goals.

While repetitive tasks are certainly part of this position, the tasks assigned can vary from week to week based on Tim’s needs and the needs of business. The most important responsibility of the Executive Assistant is to ensure that administrative tasks and projects are completed with a high level of efficiency, confidentiality, accuracy, flexibility, and positivity to support the initiatives of the business.

• Complex calendar management and scheduling (both personally and professionally) on behalf of Tim and the Leadership Team
• Email management on behalf of Tim and within the Restaurant inbox, assigning emails to other Leaders as needed
• Communicating on Tim’s behalf both internally and externally
• Weekly L10 Leadership Team meeting support including scorecard updates, issues list updates, taking notes, and distributing action items
• Providing support, care, and recognition for team members through celebrating birthdays, work anniversaries, “We Saw That” cards, gifts, and Team Member Appreciation Week
• Contributing to coordination & planning of Community Events and internal employee Leadership Development courses
  • Example Events:
    Daddy/Daughter Date Night, Team Member Scholarship Banquet, Touch a Truck, Dogs in the Drive Thru
  • Example Courses:
    Foundations, Soft Skills, Personal Finance
• Sharing generosity with our community through managing donation requests and Be Our…