Service Advisor

Job Description

Trystar is at the forefront of advancing power solutions, charged and driven by a committed, dynamic team, tackling complex challenges, and creating innovative solutions. We’re looking for motivated, driven, and talented individuals eager to be part of the future of power. Safety and integrity aren’t just buzzwords, they are the north star guiding us as we aspire to wow our customers every day.

We’ve created power solutions that are not only durable and unique but are also the result of exciting teamwork from every corner of our organization.

Individually and collectively, every team member at Trystar plays for each other and strives to deliver unmatched value and 100% accuracy to our customers every single day. Our cutting-edge headquarters is in Faribault, MN, a facility that is partially solar and wind powered by our own microgrid! Together, we are Trystar, where we power the future and nurture innovation for a brighter tomorrow.

Trystar’s team members are our most important asset, and we are in search of a Service Advisor based at one of these Trystar locations:
Burnsville, MN, Fairbault, MN, Charlotte, NC, or Houston, TX.

Reporting to the Service Manager, the Service Advisor will be responsible for orchestrating end-to-end service delivery by coordinating work between customers, field technicians, and internal teams. This role ensures timely, high-quality service experiences, maintains accurate service records, and drives continuous improvement in service processes. The ideal candidate combines strong operational rigor with excellent communication, scheduling, and problem-solving skills.

• Safety – We believe everyone should leave Trystar facilities in the same or better condition than when they arrived.
• Integrity – We’re honest, transparent, and committed to doing what’s right.
• Customer focus – We have relentless focus on our customers and their success.
• Right with speed – We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity.
• Play for each other – We’re a team. We show up for each other and we know that through teamwork we achieve greatness.
• Champion change – We know adaptation and improvement are requirements to survive and to thrive.
• Enjoy the journey – We create an environment where our team feels appreciated and has fun along the way.

• Serve as the primary liaison among customers, technicians, and internal stakeholders to ensure clear expectations and successful service outcomes.
• Plan, schedule, and dispatch service work, balancing customer urgency, technician availability, skill sets, and travel constraints.
• Monitor service requests from intake to completion, including work orders, milestones, warranties, SLAs, and escalation paths.
• Communicate proactively with customers about job status, arrival windows, delays, changes in scope, and post-service follow-up.
• Track technician performance and workload to optimize utilization, first-time fix rates, and on-time completion.
• Ensure accurate data capture in the service management system (work orders, assets, warranties, service histories, parts used, time entries) and maintain data integrity.
• Coordinate parts procurement, inventory control, and return/repair processes to minimize downtime and travel costs.
• Manage escalations by assessing risk, coordinating with technicians and customers, and implementing corrective actions.
• Enforce standardized service processes, safety protocols, and compliance with company policies and regulatory requirements.

• Bachelor’s degree in Operations, Business Administration, or a related field (or equivalent experience).
• 5+ years of experience in field service operations, dispatch, or service coordination; experience in a customer-facing role is a plus.
• Strong organizational and multitasking abilities with a proven track record of on-time delivery.
• Excellent communication and interpersonal skills; adept at managing expectations with customers and technicians.

• Strong customer service demeanor, positive outlook, excellent work ethic and strive to succeed.
• Ability to take ownership of customer needs and demonstrate initiative and decision-making.
• Possess excellent communication skills and an ability to influence a variety of audiences.
• Build constructive and effective relationships with a broad and diverse group of business partners.

• Position may require up to 20% travel.