Office Specialist - Public Health

FIRST REVIEW OF APPLICATIONS FEBRUARY 18TH

The Office Specialist performs administrative support duties for the Public Health Department. Job duties and tasks require excellent customer service skills, as well as professional communication skills with a variety of customers and languages spoken and accurate clerical and organizational abilities. The Office Specialists assists clients in person, on the phone, by email, text, and/or fax to inform them of services and direct them to available resources matched for their needs.

At times, de-escalation skills are needed for effective customer service. This position primarily assists with front desk public health department operations.

• Provides efficient and effective customer service to agency clients and the general public.
• Provides administrative office support duties.
• Assesses and screens for income eligibility for WIC and other public health programs.
• Independently works in multiple computerized public health software programs, such as electronic health record, Department of Human Services software programs, such as C&TC Catch and MNITS, WIC software platform, a client texting platform, and an electronic public health emergency advisory notification software program.
• Screens clients for health services eligibility, including immunizations, family planning, and WIC and schedules appointments and completes appropriate paperwork.
• Performs general office duties including management of supplies, mail correspondence, returning phone inquiries, copying, developing and updating forms and resource lists, etc.
• Performs other duties as necessary

The position requires at least one year of post-secondary education and one to three years of office experience or equivalent.

Office experience in a public health setting or a healthcare setting. Bilingual skills of English/Spanish or English/Somali.

General Unit – Grade 6

32-40 hours/week (.8 - 1.0 FTE). Typical work hours 8:00a – 4:30 pm, Monday – Friday.