Aftermarket Quality Program Manager

Aftermarket Quality Program Manager

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!

Daikin Applied is seeking an Aftermarket Quality Program Manager! This position will develop processes, procedures, and tracking mechanisms for major field quality issues that require a defined Quality Assurance Program involving field retrofits. The role will also administer and track progress of Quality Assurance Programs and report results to upper management on a regular basis. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location:

Hybrid – Plymouth MN or Faribault, MN

What you will do:

• Develop and manage inter-disciplinary team to determine, define need for field campaign relative to quality issues affecting Daikin customers, end-users. Develop and present results to Corporate Executive Leadership for consensus on field campaign
• Coordinate Quality Assurance team meetings to determine field population, service time and costs and required parts. Determine cost of program and assigned Service Offices
• Develop QA program information for the field including population with approved program fixed costs, Salesforce warranty case numbers, IFS Alliance service orders, service procedures
• Obtain executive approval for QA presentation and Customer Letter by Legal Department
• Establish and maintain effective intracompany communication channels between key staff at Daikin Applied Parts, Service, Sales Force and appropriate business units
• Maintain high level of information flow and establishment of action plans designed to remedy identified critical field quality programs
• Project management of major field Quality Assurance programs internally and externally to ensure proper execution and recording of necessary field actions
• Preparation of presentations and weekly and monthly reporting of Quality Assurance program progress and results

What's in it for you:

• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications:

• Bachelor Degree or equivalent experience in management or related technical field
• 6+ years of related Program Management experience
• Work visa sponsorship is not available for this position

Benefits:

• Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer match
• Paid time off and company paid holidays
• Paid sick time in accordance with the federal, state and local law
• Tuition Reimbursement after 6 months of continuous service

The typical annual base salary for this position ranges from $90,000 - $159,300 plus a 10% bonus in Minnesota. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!