Resource Center Manager - Faribault

Community Action Center (CAC) is a community-based, non-profit, human services organization that provides and advocates for the basic needs of people and families throughout Rice County. Its programs create a robust safety net for low-income families and include food access, housing, employment services, clothing, emergency assistance, youth services, transportation, health care assistance, and more.

CAC’s resources and staff are integral parts of their communities and include partnerships with schools, businesses, faith communities, and other organizations. This extensive local network allows CAC to pursue community-engaged solutions, prioritize partnerships, and collaborate with thousands of volunteers. Currently, we are looking for a Resource Center Manager to help support the community-responsive work of CAC.

Job Title: Resource Center Manager

Reports To: Program Director

Primary

Work Location:

Faribault Resource Center, with occasional travel to other CAC locations and community partner sites throughout Rice County.

Compensation: $60,000-$70,000 annually

Position Summary

The Resource Center Manager will support the culture of a community-based, person-centered, and trauma-responsive organization. This position will oversee the Faribault Resource Center, providing leadership, supervision, coaching, and support to Community Advocate staff. The position balances operational oversight with direct participant engagement to ensure high‑quality services that support individuals and families experiencing poverty and crisis. CAC is committed to trauma‑responsive service delivery.

The Resource Center Manager models and promotes practices that create safety, trust, empowerment, and connection for participants, volunteers, and staff.

Responsibilities and Duties –

Leadership and Staff Supervision

• Provide leadership, supervision, coaching, and support to Community Advocate staff
• Foster a positive, collaborative, and trauma‑responsive team culture
• Conduct onboarding, training, performance evaluations, coaching sessions, and ongoing staff development
• Provide timely guidance regarding best practices, organizational policies, and participant service delivery
• Support employee engagement, professional growth, and accountability
• Address workplace concerns, performance issues, and conflict resolution in accordance with CAC policies
• Meet regularly with organizational leadership to support agency goals and initiatives

Resource Center Operations

• Oversee daily operations of the Faribault Resource Center
• Ensure adequate staffing and schedule coverage to meet participant needs
• Monitor service delivery to ensure consistency, quality, and compliance with program requirements
• Maintain a safe, welcoming, and organized environment for participants, staff, volunteers, and visitors
• Ensure adherence to CAC policies, procedures, safety protocols, and confidentiality standards
• Support program planning, implementation, evaluation, and continuous improvement efforts

Program Administration and Community Engagement

• Assist with administration of grants, contracts, initiatives, and program requirements
• Support data collection, documentation, reporting, and outcome measurement activities
• Build and maintain relationships with community partners and stakeholders
• Collaborate with leadership to identify emerging community needs and develop responsive programming
• Support students and interns through service‑learning, internship, and educational opportunities

Participant Services and Advocacy

• Model high‑quality, participant‑centered, and trauma‑responsive services
• Develop meaningful relationships with community members seeking assistance
• Provide direct support, advocacy, and case management services as needed
• Assist participants in navigating community resources and systems
• Respond to crisis situations and provide immediate support and intervention when appropriate
• Advocate for participants and help amplify participant voices within the community and service systems
• Maintain accurate participant records and documentation in accordance with agency standards

General Responsibilities

• Demonstrate commitment to the agency’s mission: “To promote a healthy, caring, and just…