Customer Support Executive

Job Overview

The role involves providing administrative, coordination, and documentation support to ensure smooth day-to-day operations. The position requires handling professional communication with clients, vendors, and internal teams, managing follow-ups, and coordinating meetings and tasks. The incumbent will be responsible for preparing and maintaining documents, presentations, and official communications while ensuring accuracy, organization, and timely updates. Strong communication skills, attention to detail, and the ability to multitask effectively are essential to support operational efficiency and stakeholder coordination.

Key Responsibilities

Calling & Coordination

- Make and receive professional calls to clients, vendors, and internal teams.
- Follow up on pending tasks, approvals, and information.
- Maintain call records, follow-up trackers, and status updates.
- Coordinate meetings, appointments, and discussions as required.

Documentation

- Prepare and maintain documents using MS Word (reports, MOMs, letters, SOPs).
- Create and update PowerPoint presentations for reviews and meetings.
- Draft emails, summaries, and formal communications.
- Ensure document accuracy, formatting standards, and version control.
- Maintain organized digital records and document repositories.

Required Skills & Competencies

- Excellent verbal communication skills (Hindi & English).
- Strong documentation skills using MS Word and PowerPoint.
- Good email drafting and professional communication ability.
- Basic knowledge of MS Excel (tracking, simple data entry).
- Strong follow-up, coordination, and multitasking skills.
- Attention to detail and time management.

Preferred Qualifications

- Graduate in any discipline.
- Prior experience in admin, operations, coordination, or support roles.
- Experience in handling clients or stakeholders over phone calls.
- Familiarity with office processes and reporting.