Senior National Account Manager

Introduction

Are you committed to community safety? We work hard to protect clients, customers, and teammates from fire hazards by installing, maintaining, and inspecting fire suppression systems. Our fire suppression systems ensure uninterrupted operations in businesses you likely visit, and our technicians take pride in their communities, prioritizing safety for all. If you share this passion and commitment, let's talk about how you can join us in our mission and build your future with us!

Senior National Account Manager is a pivotal leadership role responsible for the effective execution and management of operations for the National Accounts team at Marmic Fire and Safety. This role involves strategizing and optimizing operational processes, supervising a team of National Accounts Representatives, and ensuring that the company's products and services meet or exceed customer expectations. The Senior National Account Manager will report directly to the Director of Operations, National Accounts.

The Senior National Account Manager will ensure the successful execution of operations within the National Accounts team, focusing on enhancing efficiency, customer satisfaction, and overall performance.

• Supervisory Responsibilities:
• Oversee and manage the team of National Accounts Representatives, providing leadership, guidance, and support.
• Monitor employee work and provide ongoing feedback to ensure tasks are completed on schedule and to company standards.
• Operational Management:
• Plan, organize, and strategize the daily operations and routine for the National Accounts team.
• Develop and implement operational improvements to enhance efficiency and service delivery.
• Identify potential problems and points of friction, working proactively to find solutions and maximize revenue.
• Customer Service and Relationship Management:
• Offer flexible and responsive customer service to maintain high levels of customer satisfaction and foster repeat business.
• Maintain proactive, dynamic, and effective communication with customers at all times, addressing issues and ensuring their needs are met.
• Establish contracts and pricing for National Accounts customers, ensuring competitive and fair terms.
• Process Improvement:
• Strategize and implement process improvements to enhance operational performance and ensure tasks are completed efficiently.
• Monitor and analyze operational metrics to drive continuous improvement and achieve performance targets.
• Reporting and Communication:
• Create and deliver regular reports to the Director of National Accounts on the overall state of the business, including performance metrics and operational updates.
• Ensure clear and effective communication with the Director of National Accounts and other key stakeholders.
• Quality and Compliance:
• Ensure the quality of Marmic’s products and services meet or exceed customer expectations and industry standards.
• Develop and update operational procedures to align with company policies and regulatory requirements.

The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

• Proven track record in service management and operational leadership.
• 5+ years of related service management experience, preferably in a national accounts or large-scale service environment.
• Strong understanding of cost and billing processes.
• Decisive thinking and leadership abilities, with proven experience in managing and developing teams.
• Excellent negotiation, conflict resolution, and presentation skills.
• Dynamic and creative problem-solving abilities, with a strong client-focused mindset.
• Highly organized, detail-oriented, and a self-starter.

• Degree in Business Management or a related field preferred.
• Experience in the fire safety or facility services industry.
• Familiarity with CRM and project management tools.
• Advanced analytical skills with experience in operational performance metrics and reporting.

• Paid Weekly.
• Company paid…