Administrative Assistant

Overview

The Customer Service Admin is responsible for answering all incoming calls in the warehouse office and assisting all salesmen, managers, and/or customers with any requests/issues that might arise concerning the warehouse to completion.

• Primary contact for all customer service calls that come through the warehouse office.
• Provide professional and courteous assistance to all inside and outside customers, answering any basic warehouse questions.
• Research and consult with other team members concerning inquiries to provide accurate and timely solutions to caller.
• Transfer calls to the appropriate office personnel or department after obtaining specific purpose for call.
• Maintain a call log to determine volume and nature of calls.

• High School diploma or equivalent preferred.
• A minimum of one year experience in the electrical industry and/or knowledge of electrical products beneficial or preferred.
• Excellent customer service skills to include proper phone etiquette and positive demeanor with customers and excellent verbal/written communication skills.
• Basic familiarity with the use of a personal computer.
• Demonstrated time management and organizational skills, including an ability to plan and manage multiple priorities simultaneously.
• Ability to perform duties with minimal or no supervision.
• Must be an energetic team player and able to work with diverse personalities.

• Ability to utilize a computer keyboard, computer monitor, and telephone.
• Ability to bend, climb, push, and pull, including the ability to maneuver at heights and in tight or small places.
• Ability to routinely lift, carry, and otherwise transport work-related materials that frequently weigh up to 50 lbs. and that may occasionally weigh in excess of 70 lbs.