Delivery Agent

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you committed to excellence and passionate about helping others? Join our team as a
Customer Service Representative
, where you’ll provide support across customer service, technical assistance, and sales. You’ll engage with customers nationwide, resolve issues, promote products, and ensure every interaction delivers a
best-in-class experience
.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

• Manage
  inbound and outbound customer interactions
  with professionalism and courtesy.
• Actively
  listen to customer needs
  and provide effective, personalized solutions.
• Use internal systems to
  manage accounts and process claims
  accurately.
• Follow established
  scripts, policies, and procedures
  to ensure consistency.
• Leverage training and knowledge bases to respond to inquiries confidently.
• Maintain confidentiality and handle personal information responsibly.
• Escalate complex issues to the appropriate team when necessary.
• Strive for
  first-call resolution
  through effective problem-solving.
• Participate in training and stay current on system and process updates.
• Meet
  attendance and scheduling expectations
  consistently.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications

• Must be
  18 years or older
  .
• High school diploma or equivalent
  required.
• Fluent in
  English
  (spoken and written).
• Typing speed
  of at least
  20 words per minute
  .
• Proficient in data entry
  and basic computer use.
• Basic proficiency in
  Microsoft Office
  (Excel, Word, PowerPoint, Outlook).
• Comfortable navigating
  Windows PC applications
  and learning new systems.
• Reliable high-speed wired internet
  connection (minimum 20
  
  Mbps download).
• Strong
  communication and organizational
  skills.
• Dependable with excellent
  attendance and punctuality
  .
• Skilled in
  troubleshooting and resolving customer concerns
  .
• Customer-focused
  with empathy, patience, and responsiveness.
• Able to
  multitask
  , stay focused, and manage time independently.
• Team-oriented
  with a strong commitment to customer satisfaction.
• Thrives in a
  dynamic, fast-paced environment
  .
• Excellent
  interpersonal skills
  and the ability to build rapport with customers and colleagues.

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical,…