Call Center Representative

Call Center Representative – Customer Support

Location:Las Colinas, TX
Employment Type:Full-Time (Part-Time available after training)
Compensation
:

Starting at $16.50/hour, with growth up to $19.50/hour within 6 months

Overview

Join a
high-volume inbound call center
where your communication skills and professionalism drive results.

In this role,you’llhandle inbound calls from customers who have already expressed interest, answer questions, and guide them through next steps with confidence and clarity. This is a structured,
script-supported environmen
twhere quality, consistency, and customer experience are key.

No industry-specific experience required— paid training provided.

What You’llDo

• Handle a
  high volume of inbound calls
  from prospective and existing customers

• Schedule appointments and manage calendars with accuracy and efficiency

• Follow
  structured scripts and workflows
  while adapting naturally to conversations

• Guide hesitant callers using
  professional, solutions-focused communication

• Convert inbound inquiries into scheduled appointments

• Verify customer information and enter data accurately into a
  CRM system

• Respond to questions and resolve concerns in a calm, professional manner

• Escalate complex situations appropriately whilemaintaininga positive experience

• Collaborate with internal teams to ensure smooth handoffs and follow-through

What This Role Feels Like

• Fast-paced call center environment with
  consistent call volume throughout the day

• Structured workflows with clear expectations and
  performance metrics

• A role where
  how you communicate matters just as much as what you do

• High standards for professionalism, accuracy, and customer experience

What We’re Looking For

• High school diploma or GED

• Experience in a
  customer service or call center environment
  preferred

• Comfortable handling
  high call volume and working on the phone throughout the day

• Strong verbal and written communication skills

• Ability to stay
  calm, organized, and professional under pressure

• Basic computer skills and experience with
  data entry and systems (CRM experience a plus)

Preferred Background

• Call center or inbound sales/support experience

• Hospitality, retail, or other
  high-touch customer service roles

• Experience working in
  metrics-driven or performance-based environments

About You

You’veworked in environments where
customer interactions movedquicklyand quality still mattered.You’recomfortable following a process, staying organized, and keeping a professional tone — even during busy or challenging calls.

You take pride in
clear communication, accuracy, anddeliveringa strong customer experience every time.

Training & Schedule

• Paid training required:4 consecutive weeks,40 hoursper week

• After training, flexible scheduling with
  full-time or part-time options available

Compensation & Benefits

• Starting at $16.50/hour with growth to $19.50/hour within 6 months

• $1.00/hour bilingual differential (Spanish/English)

• Health, dental, and vision coverage (majority employer-paid)

• 401(k) retirement plan

• Paid time off: 10 days (15 after first year) + 10 paid holidays

• Flexible scheduling options

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion ofa background checkand drug screening.