Patient Experience Supervisor — Healthcare Call Center
Job in
Farmers Branch, Dallas County, Texas, USA
Listed on 2026-08-30
Listing for:
Serenity Mental Health Centers
Full Time
position Listed on 2026-08-30
Job specializations:
-
Customer Service/HelpDesk
-
Management
Job Description & How to Apply Below
Serenity Healthcare is seeking a Customer Experience Supervisor in Las Colinas, TX. You will lead a call center team that serves as the first voice of hope for patients, coaching for accountability and growth while maintaining calm, compassionate, and organized operations.
You will ensure callers feel heard and cared for, escalate issues with empathy, and use metrics to drive improved outcomes. This role emphasizes leadership and service excellence in a growing organization.
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