AVP, Investor Reporting

Fay Servicing is a nationally recognized mortgage servicer known for delivering borrower‑focused support and investor‑driven results. As a subsidiary of Fay Financial and a key part of The Fay Group, Fay Servicing specializes in managing re‑performing and non‑performing loans, as well as other specialty products like Non‑QM, jumbo, and business purpose loans.

Fay Servicing’s high‑touch servicing model emphasizes personalized care, helping homeowners navigate escrow, payments, and hardship solutions with confidence. For clients, we offer a strategic, transparent partnership built on operational excellence, real‑time reporting, and regulatory compliance. Fay’s end‑to‑end servicing capabilities cover early‑stage collections, loan modifications, property preservation, and default management. We also offer interim and business purpose servicing, including the infrastructure to oversee renovations and manage rents.

Headquartered in Tampa and operating nationwide, Fay Servicing combines deep industry expertise with cutting‑edge technology to reduce risk, improve portfolio performance, and ensure an exceptional experience for both borrowers and investors.

Reporting to the VP, Investor Reporting, this position is responsible for leading the Investor Reporting Team in the planning, support and execution of strategies focused on driving increased revenue, cost savings, operational enhancements, regulatory requirements and strengthening controls. This role manages activities related to investor reporting and remitting, the control of custodial accounts, updates into MSP and the clearing of reconciliation exceptions within industry guidelines.

This position supports designated activities required to define and track SLAs and KPIs for the team. The AVP, Investor Reporting effectively executes projects and initiatives, communication plans, processes and the implementation of tools and resources.

This role facilitates the review of new contracts with legal and client relations and coordinates the input and review of key reporting and pricing components of contracts with cross‑functional groups within Fay. Additionally, the AVP, Investor Reporting is responsible for managing performance, fostering development and providing mentoring to employees with the goal to evaluate talent in a continuing effort to increase the efficiency of the department.

This position leads and participates in projects designed to evolve and advance the performance of the assigned functions.

• Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/ GED) required
• 5+ years’ experience with residential mortgage, commercial mortgage, insurance and other financial products
• 5+ years’ experience in key areas encompassed with Investor Reporting
• 3+ years’ experience managing people and leading teams highly preferred
• Depth of knowledge of servicing processing rules and guidelines
• Demonstrated experience effectively evaluating and implementing processes to include experience researching and adapting best practices to align with business and product needs
• Successful experience working in a fast‑paced work environment
• Strong skills and experience in MS Word, Excel to compile and analyze data, PowerPoint and Outlook
• Strong verbal and written communication skills
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
• Collaborative and consultative work style; high team‑orientation
• Effective management skills to include talent selection, training, coaching and performance management
• Demonstrated ability to foster an environment of positive employee engagement and trust
• Open to change; agile; high learning agility
• Strong analytical skills coupled with sound judgement
• Strong problem‐solving abilities
• Ability to analyze and interpret data to identify opportunities and propose solutions
• Demonstrated ability to establish credibility for recognizing and supporting the organization’s culture, values and priorities
• Strong project management skills
• Strong attention to detail; strong quality and compliance orientation
• Ability to effectively…