Business Systems Analyst Consultant

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage. The Business Systems Analyst Consultant will join the Retail Technology organization and may be based in Pittsburgh, PA;
Dallas, TX;
Strongsville, OH;
Birmingham, AL;
Phoenix, AZ; or Lakewood, CO. The role supports Agile delivery by serving as a Scrum Master and Agile coach for technology teams.

• Facilitate all Scrum ceremonies, including sprint planning, daily stand‑ups, sprint reviews, and retrospectives
• Coach Scrum teams on Agile and Scrum best practices to enable effective, predictable delivery
• Partner with Product Owners, Business Analysts, and Technology Leads to ensure user stories are well‑defined, estimated, and ready for sprint execution
• Identify, track, and help resolve team impediments, risks, and dependencies that may impact delivery
• Promote transparency and accountability through clear metrics, reporting, and communication
• Support continuous improvement initiatives to enhance team maturity, velocity, and quality
• Ensure alignment with enterprise Agile delivery standards and governance expectations

• Provides solutions for IT and business management by applying technology to business opportunities, planning cross‑functional applications.
• Participates in identifying, evaluating, and configuring systems that are cost‑effective and meet business requirements.
• Monitors client experiences and feedback on the use of business applications; enhances system productivity as needed.
• Provides senior‑level consulting services to internal business groups on process improvement projects designed to improve business results.
• Analyzes, defines and documents client requirements, and revises existing systems logic challenges as necessary.

• Proven experience serving as a Scrum Master within Agile technology teams
• Strong understanding of Scrum, Agile principles, and iterative delivery models
• Hands‑on experience using Jira for sprint planning, backlog management, and Agile reporting
• Proficiency with Confluence for Agile documentation, team artifacts, and knowledge sharing
• Experience working with cross‑functional teams in a fast‑paced environment
• Strong communication, facilitation, and problem‑solving skills
• Ability to manage multiple stakeholders and drive collaboration across teams

• Scrum Master certification (CSM, PSM, or equivalent)
• Experience supporting enterprise‑scale Agile delivery, preferably within financial services or regulated environments
• Familiarity with additional Agile and Dev Ops tools, such as dashboards, collaboration platforms, or CI/CD visibility tools

Roles at this level typically require a university/college degree, with 3+ years of relevant or direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

Bachelors

CBAP (Certified Business Analysis Professional) certification preferred.

Base Salary: $55,000.00 – $. Salaries may vary by geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with payment based upon company, business, and/or individual performance.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to applicable federal security regulations and occupational licensing requirements.

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If an accommodation is required to participate in the application process, please contact us via email at  Please include “accommodation request” in the subject line title and be sure to include your name, the job , and your preferred method of contact in the body of the email. Applicants may also call  and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.