IT Integration Support

Pay Range:

$ - $ / Hour

• Comprehensive benefits package including medical, dental, vision, and life insurance
• Performance-based bonuses to reward your contributions*
• Paid time off to recharge and maintain a healthy work-life balance
• Flexible work options
  , including remote and hybrid opportunities, if eligible
• Retirement Plan (401k) with company-matched contributions
• Education Advancement for employees and qualified dependents, via the Confie Enablement Scholarship Fund
• Fitness Reimbursement – up to $15/month for gym memberships
• Inclusive workplace through a strong commitment to Diversity, Equity, and Inclusion
• Employee Assistance Program – confidential support for personal or professional challenges, at no cost
• Extra Perks – optional plans for disability, hospital indemnity, health advocate program, universal life, critical illness, accident insurance, and even pet insurance

Responsible for system monitoring, maintenance, and support of all networked software and operating systems. Will provide end‑user support and troubleshooting of applications and software.

• Serve as point of contact within the IT Operations to provide technical support to end-users
• Help users on a day‑to‑day basis with IT‑related issues
• Computer repair and troubleshooting
• Troubleshoot software and network issues
• Troubleshoot basic Active Directory/Windows Domain issues
• Perform proactive maintenance in PCs and printers
• Configure and install PCs, printers, and scanners
• Perform first‑level problem determination and resolution
• Escalate unresolved issues to appropriate team members
• Monitor and follow up on outstanding issues and update users on current status
• Assist with special projects as needed
• Consistently meet or exceed requirements/performance criteria

• Field Technician experience
• Ability to travel up to 50%
• Cisco and Networking experience
• Basic Microsoft Windows/Microsoft 365 environment
• Experience with Asset Management and ITSM Platforms
• Excellent attitude and interpersonal skills
• Communicate effectively and professionally with all levels of personnel
• Detail and customer service‑oriented
• Problem‑solving skills to resolve issues
• Must be willing to work outside normal business hours as needed
• Must have strong Microsoft Windows 10 hands‑on experience
• English fluency

• Bilingual in English/Spanish preferred
• Citrix/iGEL experience

This job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.