Outbound Manager

At , we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a new Outbound Manager to join our growing Outbound Team and Fulfillment Center network. This individual will report into our Assistant General Manager. If you are looking for a career that will allow you to motivate team members and support management, this is the job for you!

Role Type: Full-Time, Exempt

Schedule: Monday through Friday, from 10:00 a.m. to 7:00 p.m. CT

Location: 180,000 sq. ft. in Farmers Branch, TX at 12301 N. Stemmons Fwy, Farmers Branch, TX 75234

Salary: $78,000 – $98,000 per year

Please note:
Training for this position will be Monday through Friday, from 8:00am to 4:30pm for the first month!

• Oversee all processes and procedures for outbound operations including picking and packing
• Ensure the picking and packing teams are staffed appropriately in order to operate at peak efficiency and complete all assigned tasks on a daily basis
• Managing the work performance of each member of the outbound leadership team to ensure productivity standards and KPI metrics are consistently being met
• Identifying, leading, and supporting continuous initiatives that improve customer service, accuracy, and productivity while reducing operating cost
• Determining the root cause of process opportunities, addressing issues and piloting resolutions to standard
• Partnering and communicating with management/leadership to ensure alignment of objectives, problem solve, provide operational updates, and develop new operational procedure and strategies
• Delivering performance reviews and conducting monthly check-ins with each member of the outbound leadership team to establish rapport and provide feedback
• Addressing performance-related incidents that arise and recommending a course of action on all disciplinary and personnel issues
• Training and developing team leads and associates through coaching, mentoring, and effective communication to develop a strong culture of employee engagement
• Attending and participating in the HR Leadership meetings
• Creating and promoting a safe working environment for all employees while developing a safety culture in which an employee feels safe and comfortable in their areas of responsibility

• High school diploma or GED equivalent
• Ability to push and pull objects up to 60 pounds of force independently
• Employees are expected to seek help or use appropriate equipment to ensure safety for any task involving pushing or pulling that exceeds 60 pounds
• Ability to stand and walk for up to 8-10 hours and up to 20,000 steps per day
• At least 3 years of outbound leadership experience
• Understanding of distribution flow, integration, and automation
• Fundamental understanding of inventory, supply chain and logistics concepts
• Proficiency with Microsoft Office applications (especially Word, Outlook, and Excel)
• Strong critical thinking skills with the ability to see the “big picture” and identify/forecast developing issues
• Strong problem-solving, time management, multitasking, attention to detail, and interpersonal skills
• Strong verbal and written communication skills including public presentation

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  Comprehensive and affordable medical, dental, vision, and voluntary life insurance options; 401(k) with up to 4% company match;
  Paid vacation, sick time, and holidays;
  Company-paid life insurance and long-term disability;
  Discounted auto, home, and pet insurance programs;
  Flexible Spending Account (FSA);
  Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP); $750 annual professional…