Business Manager - Onboarding Trainer

Onboarding Training Manage

Join Curis Functional Health

Curis Functional Health is a fast-growing, Dallas-based healthcare company revolutionizing care through a multidisciplinary model that integrates chiropractic, mental health, nutrition, and women’s health services. With 50+ clinics across several states, our mission is to help patients heal and thrive through whole-person care. Recognized on the Inc. 5000 and as one of the Top 50 Fastest Growing Companies in DFW.

Curis is seeking an Onboarding Training Manager to serve as the point of contact responsible for facilitating and continuously improving learning and development programs that support professionals and multi-functional field-based teams. This role serves as an Onboarding Manager with responsibility for instructor-led platform training, virtual facilitation, and onboarding. A high degree of professionalism, excellent communication skills, and a passion for growing the company and its team members are essential for success in this role.

• Lead onboarding for all new hires across the organization, creating a structured, high-touch experience that sets employees up for long-term success
• Own key onboarding outcomes: strong employee engagement, deep understanding of the Curis care model, high retention, and accelerated productivity

• Serve as a central point of support for new hires during their first 90–180 days
• Design a proactive support system including regular check-ins, coaching, and guidance tailored to each role
• Ensure new affiliates and hires receive clear expectations, feedback, and resources needed to succeed
• Identify and address early challenges or gaps in affiliation or performance, ensuring timely intervention and support

• Foster a strong sense of belonging by intentionally connecting new joiners to peers, mentors, and cross-functional teams
• Design and facilitate onboarding experiences that immerse employees in the Curis culture, values, and “Curis Way”
• Build and support internal communities (e.g., cohorts, peer groups, buddy systems) to encourage collaboration and shared learning
• Create opportunities for new joiners to engage with leadership and feel connected to the broader organization

• Ensure full operational readiness prior to each new joiner's start (administrative setup, clinic readiness, systems access)
• Coordinate all onboarding logistics, training schedules, and cross-functional introductions
• Oversee delivery of onboarding-related training programs in partnership with subject matter experts

• Establish clear onboarding milestones and success metrics for the first 6 months
• Monitor performance, engagement, and progress against defined goals
• Track key performance indicators and gather structured feedback from both new joiners / affiliates and other clinic personnel
• Hold Curis team accountable for onboarding success through regular reviews and alignment
• Partner with the COO and regional leaders to assess outcomes and continuously improve onboarding effectiveness

• Design and manage a scalable Curis training program aligned with our care model and operational processes
• Maintain a structured training curriculum across key categories:
  • Curis Model & Value Proposition
  • Patient Experience
  • Operational Workflows
  • Systems (EHR)
  • Compliance (HIPAA, policies, procedures)
• Ensure training content remains current as processes evolve
• Define delivery model (e.g., online modules, live sessions, workshops, role-play, job shadowing)

• Coordinate internal and external trainers, including executive leaders, clinical experts, and operational teams
• Facilitate select training sessions and workshops
• Ensure standard cadence and consistent training delivery across all clinic locations

• BA/BS degree or equivalent work experience.
• 5 or more years of experience in Customer Success, Onboarding, Operations, or a related client-facing role.
• 2 or more years of direct people management experience, leading and mentoring a team.
• Demonstrated track record of defining and implementing process improvements that resulted in measurable operational efficiencies and/or customer experience improvements.
• Strong analytical skills with the ability to use data (KPIs, metrics) to drive decisions and manage team performance.
• Excellent communication,…