Software Engineer Lead - Core AI

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineer Lead within PNC's Enterprise Technology organization, you will be based in Dallas, TX, or Pittsburgh, PA.

Due to the nature of this position we are seeking passionate Software Engineers. Candidates should have experience with the following:

• Conversational AI, NLP, and Automation Engineering

Lead the design and development of NLP modules, conversational AI capabilities, and GenAI‑powered automation using Python and Java to support core AI product initiatives.

Drive experimentation and refinement of language models, ensuring high‑quality intent recognition, dialog flows, and scalable AI components.

• Technical Leadership & Core AI Platform Development

Provide hands‑on leadership and mentorship to the engineering team, guiding best practices in model development, coding standards, and solution architecture across core AI systems.

Oversee integration of AI services into enterprise platforms (including OCP), ensuring performance, reliability, and alignment with long‑term product strategy.

• Creates and leads the technical design and development of software solutions.
• Proposes & designs software solutions to address complex business needs. Prepares technical and procedural documentation required.
• Facilitates complex problem resolution.
• Provides technical guidance and support to colleagues. Reviews coding, testing, and documentation of software.
• Applies modern principles, methodologies and tools to advance business initiatives and capabilities.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused
  - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk
  - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Application Development, AWS Cloud Computing, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Project Management, Quality Management, Release Management, Risk Management, Software Solutions, User Experience (UX) Design

Application Delivery Process, Application Design, Architecture, Application Development Tools, Application Testing, Packaged Application Integration, System Development Life Cycle, Technical Troubleshooting

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full‑time employees include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options, employee and spouse/child life insurance, short and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back‑up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance (including select programs fully…