Software Engineer Lead - SRC Retail RTB

Job Profile Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As a Software Engineer Lead within PNC's SRC Retail RTB organization, you will be based in Pittsburgh, PA or Dallas, TX.

Job duties will include, but not limited to:

We are seeking a highly skilled and results-driven Software Engineer Lead to provide technical leadership and operational oversight across a diverse portfolio of enterprise applications. This role is responsible for ensuring application reliability, performance, monitoring, reporting, and continuous delivery while supporting modern cloud-native and microservices-based platforms.

The ideal candidate will possess deep expertise in CI/CD pipelines, application support, observability, reporting solutions, infrastructure technologies, and enterprise monitoring tools, with a proven ability to manage complex distributed environments and drive operational excellence.

Drive continuous improvement through post-incident reviews and preventive actions.

Define and track Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets.

Lead incident response, troubleshooting, and root cause analysis for production outages.

Develop runbooks, operational documentation, and recovery procedures.

Service Now comprehensive experience and knowledge.

Technology monitoring and alerting knowledge - Dynatrace, Elastic Search, Grafana, etc.

Experience with distributed infrastructure and storage technologies.

Coding experience, database experience.

Familiarity with SRE.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Creates and leads the technical design and development of software solutions.
• Proposes & designs software solutions to address complex business needs. Prepares technical and procedural documentation required.
• Facilitates complex problem resolution.
• Provides technical guidance and support to colleagues. Reviews coding, testing, and documentation of software.
• Applies modern principles, methodologies and tools to advance business initiatives and capabilities.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

Application Delivery Process, Application Design, Architecture, Application Development Tools, Application Testing, Packaged Application Integration, System Development Life Cycle, Technical Troubleshooting

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives

In addition, PNC generally provides the following paid time off, depending on your eligibility:

• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25…