Account Manager - Independent Aftermarket Channel

Summary

Works directly with the Director of Business Development, Independent Aftermarket, to support activities between ATC and the Independent Aftermarket Distributors, or potential distributors which affect sales, customer service, pricing, billing, core tracking and on‑time delivery of products. Ensure that distributor demands and expectations are met by effectively resolving business‑related issues and maintaining stable customer relations through frequent customer contacts. Promote expanded business opportunities by exploring potential needs that can be fulfilled by ATC by performing the following duties:

Farmington Hills, MI

Other duties may be assigned ongoing to meet changing customer expectations.

Work directly with Business Development, Planning, Production, Core Purchasing, Purchasing, Warranty, and Engineering to promote customer satisfaction, secure current business, and grow business with existing distributors and evaluate potential new distributors.

• Evaluate distributor purchases and market demands to make product recommendations.
• Where possible, review distributor stock outs to ensure adequate inventory.
• Monitor open orders and work with planning/production to provide accurate information to customers.
• Attend online customer meetings.
• Attend customer meetings in person.

• Research and develop competitive and market pricing overview on all products including cores.
• Research and maintain list of powertrain distributors in North America to understand the aftermarket ecosystem.
• Develop knowledge base of the Independent Aftermarket for new product opportunities for ATC.

• Monitor all distributor purchases/trends and update as required.
• Communicate with the organization any modifications to forecast.

• Support new product introductions with market intelligence, meeting attendance, pricing recommendations, and margin analysis.

• Attend internal meetings to support Independent Aftermarket, including but not limited to Engine, Transmission, Knoxville meetings, weekly IAM meeting, and new product launch meetings.

• Committed to a safe and accident‑free work environment.
• Passionate about continuous improvement; never accepting mediocrity.
• Recommend improvements to processes, equipment performance, and quality.
• Facilitate problem solving.
• Committed to meet/exceed internal and external customer expectations.
• Exhibit a sense of urgency to achieve goals and objectives.
• Accept responsibility for performance of self and team.
• Drive material, labor costs and expenses below plan.
• Drive to zero defects.
• Communicate to the production team—progress to goals, actions required to meet goals, and changes impacting the company.
• Foster a teamwork environment across all functions.
• Create a positive environment across all functions.
• Create a positive environment conducive to retaining an engaged workforce.
• Treat all employees and customers with respect in each interaction.
• Actively listen to employee concerns and take appropriate action.
• Actively pursue learning and self‑development.
• Coordinate backorder meetings between ATC and customers on an as‑needed basis.
• Maintain a high level of customer interface to ensure prompt resolution of customer complaints and problems.
• Negotiate and maintain long‑term contract agreements between ATC and customers. Issue contract supplements as required to meet ATC’s Company Quality System requirements.
• And any other tasks assigned.

Bachelor’s degree (B–A) from a four‑year college or university; or five years related experience and/or training; or an equivalent combination of education and experience.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must be able to read and understand English. Spanish language…