Client Service Representative

We are seeking an experienced Client Service Representative to join our team. At VCA Farmington Hills, we take client and patient care very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We’re looking for a personable yet highly professional "service extraordinaire" to join our team. If you are looking for a great culture and work life balance, this is the place for you!

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients with the next step in their appointment.
• Scheduling and confirming appointments.
• Placing outbound call for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including education clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times – both inside and outside.

At VCA we are committed to diversity, equity and inclusion and want to be a place where a diverse mix of talented people want to come, stay and do their best work.

If you are a current associate, you need to apply through our internal career site. Please log in to Workday and click on the Jobs Hub app or search for Browse Jobs.

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at