BDC Customer Experience Advisor - Sales

Join Fox Buick GMC as a Full Time Customer Experience Advisor and bring your enthusiasm for customer interaction to life! In this onsite role based in Farmington Hills, MI, you'll delve into a vibrant environment where every day is an opportunity to shine. With a competitive pay range of $19.00 - $20.00 per hour plus bonus, you can enjoy financial stability while engaging in essential duties such as responding to incoming internet inquiries and online chats.

Your knack for problem-solving will be invaluable as you follow up with customers via phone and email throughout their buying cycle. Set the stage for success by scheduling sales appointments, keeping a daily log, and leveraging our dealership database for optimal customer engagement. Flex your expertise in conveying current inventory and specials, all while being part of a fun, energetic team that prioritizes customer‑centricity.

You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off, and Employee Discounts.

To thrive as a Full Time Customer Experience Advisor at Fox Buick GMC, a blend of interpersonal and organizational skills is essential. You must have excellent communication skills to respond effectively to all incoming internet inquiries and online chats, making customers feel heard and valued. Strong problem‑solving abilities will be crucial as you follow up with customers via phone and email, guiding them throughout their buying cycle.

Additionally, being detail‑oriented will help you keep an accurate daily log of appointments and effectively utilize our dealership database for tracking customer interactions.

Empathy is key in understanding customer needs, while a proactive attitude will enable you to set sales appointments confidently and assign them to the appropriate sales staff. Being adaptable and customer‑centric will ensure you convey accurate information on current inventory and specials, positioning you as a trusted advisor in the customer journey. Bring your passion for excellence and customer care to our energetic team!