Intake Screening Specialist

About Centria Healthcare

Every child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is committed to reaching every child in need and their families with interventions based on the principles of Applied Behavior Analysis that meet – and exceed – best practices.

Our Optimal Outcomes Model™ looks at the whole-child, engages families in aspirational treatment planning and leverages team-based care to allow BCBA’s to focus on clinical issues and support Centria’s dedication to quality, family satisfaction and developmental outcomes. Founded in 2009, Centria now operates in 13 states and is working hard to develop approaches to sustain quality while reaching tens of thousands of children across the country;

we use data-driven analytics and sophisticated software platforms to constantly evaluate our quality and performance, and develop new approaches to supporting our clients and their families on their journey.

The Intake Screening Specialist plays a crucial role in initial screening and validating critical information for the intake process  Intake Screening Specialist is responsible for initiating contact and providing support to our clients seeking ABA therapy and diagnostic assessments. The Intake Screening Specialist leverages timely connections and customer service skills to establish initial contact and completion of the screening processes. This role requires someone who has excellent time management, is results-driven, and responds positively to adjustments.

• Client Intake + Support
• Receive and establish initial connections with incoming clients.
• Conduct initial screening and validating critical information to move client to next appropriate stage of intake.
• Complete initial profile setup for all incoming clients.
• Obtain insurance information and complete initial Insurance Verification for clients.
• Manage a high volume of communications with new families and existing families seeking assistance.
• Follow up with all logistics-related communication from initial intake call to completed screening process.
• Categorize client's needs, clarify information, resolve, and provide solutions or alternatives.
• Communicate statuses on all leads and referrals and report back progress in intake.
• Create and maintain accurate and confidential client files in relevant systems (e.g., Sales Force, Care Connect), throughout the intake process.
• Communicate effectively with team members to ensure a coordinated and efficient workflow.
• Projects
• Participate in major projects and the implementation of new initiatives and processes.
• Compliance with Centria’s Code of Conduct, policies and procedures, and Federal and State laws.
• Responsibility to report violations of Company policies or the Code of Conduct.

$19.80 - $25.00 hourly - CAN BE REMOTE. HYBRID role if located near Farmington Hills, Tuesday & Thursday in office.

Bachelor's Degree, or equivalent work in Sales and/or Healthcare

• 2 to 3 years of inside sales or phone-based experience
• Successful sales conversations and sales presentations experience

• Basic computer skills
• Working knowledge of laptop/desktop PC
• Proficiency in Microsoft Suite (Word, Excel)
• Proficiency in G Suite (Gmail, Drive, Docs, Sheets, Google Meet)

• Ability to follow written instructions
• Ability to use computers and computer/software programs
• Able to communicate expressively and receptively

• Proficiency in PC software, especially word processing and spreadsheet programs;
• Effective communication skills, both written and verbal, with internal and external stakeholders;
• Ability to build rapport with team members, explain complicated information in an approachable and easily understood manner, effectively handle challenging phone conversations, and represent the Centria…