Cloud Operations Analyst FTE

* Top Skills' Details
* * Enterprise Windows-based systems administration - 5 plus years

* Cloud Experience, AWS preferred- 3 plus years

* Key Responsibilities*:

* The role involves maintaining a legacy workload automation platform (Tidal), focusing on observability (Datadog, Pager Duty, etc.), and general Windows-based systems administration, including VM management moving to AWS.

* While Tidal experience is part of the role, the preference is for candidates with modern skill sets in cloud, SaaS, and observability, as Tidal can be learned.

* Cloud Environment:
* The primary cloud platform is AWS, with Azure as a secondary platform due to M365 integration;
Oracle is being de-emphasized and moved to OCI, with future plans for AWS RDS.

* Compensation &

Contract:

* Salary range is estimated around $100k-$120k, with a contract-to-hire model and individual performance-based bonuses and annual raises once converted to a FTE.

* On-Site Requirement: I
* ndividual contributors are required to be on-site two days a week (Tuesday and Wednesday), plus one "power day" (Thursday) per month.

* On-Call Expectation:
* There is a weekly on-call rotation, primarily for scheduled after-hours changes and functional problems that the offshore team cannot resolve.

* Summary Statement
* * The Cloud Operations Analyst is responsible for leading the management, optimization, and automation of cloud and on-premises infrastructure to ensure seamless operations and business continuity.

* This role includes driving improvements in observability, server and batch operations, and data center management while proactively identifying and resolving performance and reliability issues.

* The Cloud Operations Analyst provides technical leadership, mentors team members, and consults with cross-functional teams to enhance operational excellence through best practices, process enhancements, and cutting-edge technologies.

* Essential Tasks/Major Duties
* * Independently develop, implement, and maintain observability tools to monitor cloud and on-premises systems.

* Actively support infrastructure teams in the management and maintenance of server systems running on Windows and Linux.

* Create dashboards, alerts, and reports to track system health, performance, and availability.

* Analyze metrics and logs to identify trends, prevent potential issues, and optimize system performance.

* Act as the lead consultant with Fin Ops teams to monitor resource utilization and ensure cost-effective operations across cloud environments.

* Manage the lifecycle of cloud and on-premises servers, including provisioning, patching, configuration, and decommissioning.

* Troubleshoot and resolve server-related issues, ensuring minimal downtime. Implement and enforce server security policies and compliance requirements.

* Schedule, monitor, and manage batch processes to ensure timely execution of critical tasks.

* Identify and resolve batch failures or delays, coordinating with relevant teams to ensure smooth operations.

* Building new batch jobs for improved performance and resource utilization.

* Lead on-site and remote data center operations, ensuring proper functioning of hardware, power, cooling, and network infrastructure.

* Coordinate with vendors and service providers for hardware maintenance, replacements, and upgrades.

* Participate in on-call rotations to address system incidents and outages promptly.

* Conduct root cause analysis and implement solutions to prevent recurrence of issues.

* Document and communicate incident resolution processes to relevant stakeholders.

* Work closely with cross-functional teams, including Dev Ops, Networking, and Application Development, to implement and maintain system integrations.

* Maintain comprehensive documentation for configurations, processes, and incident resolutions.

* Provide training and support to team members and other departments.

* Job Type & Location
* This is a Contract to Hire position based out of Farmington Hills, MI.

* Pay and Benefits
* The pay range for this position is $40.00 - $60.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to…