Team Lead; Onsite

Position: Team Lead (Onsite)
looking for more talented people to join our purpose, people as passionate about providing
** WHAT YOU WILL DO IN THIS ROLE
*** Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
* Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved  at a minimum weekly
* Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
* Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
* Communicate expectations to employees and provide timely updates
* Provide subject matter expertise in handling escalated customer calls as needed
* Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
* Stay current on internal work processes, policies and procedures. Attend required manager development training
* Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
** YOUR QUALIFICATIONS
** Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our onsite onsite "Team Lead" role include:
* Associate's degree in related field with two to four years of relevant experience preferred
* Highly motivated individual with skills to develop and coach team members to achieve performance expectations
* Work well under pressure and follow through on items to completion
* Strong communication skills, both written and verbal
* Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
* Ability to mentor, coach and provide direction to a team of employees
* Willingness to work a flexible schedule
* Must reside in the United States and have a valid U.S. address for residence development. In this role, , plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP),  Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech,  and benefits This position is for an existing, immediate vacancy.

We are currently seeking to fill this role with an individual who can start as soon as possible.  The Final date to receive applications for this position is: 3/23/2026
** Physical and Mental Requirements
** The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

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** Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.#
** Company Overview:**### We power the brands of the future. Some call us a global technology and services leader.  But we’re so much more.
Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges.
Whether it’s...... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue.
We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale.
We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly.
By integrating strategy & design with data & analytics, enterprise technology,  and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.
Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
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