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IT Support Specialist
Job in
Farmington Hills, Oakland County, Michigan, USA
Listed on 2026-03-11
Listing for:
Hinduja Tech Limited
Full Time
position Listed on 2026-03-11
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
- Serve as the primary IT point of contact for the U.S. office, providing a professional and approachable presence
- Act as first‑line IT support, triaging user tickets and escalating or prioritizing as directed by UK IT leadership
- Coordinate IT onboarding and offboarding, including laptop provisioning, reassignment, and secure disposal
- Receive, track, and inventory on‑site IT equipment and assets
- Perform routine checks of local IT infrastructure (e.g., Wi‑Fi coverage, network ports, UPSs, servers, and access points)
- Support basic hardware maintenance, including drive replacement in Power Vault systems
- Monitor and report overall IT health and end‑user sentiment through department meetings and regular feedback
- Take direction on tasks and priorities from US IT Contact when Commercial environment user needs are met
- Assist with documenting the IT environment and procedural aspects of operation within
- Assist with baselining and deploying new computers to users
- Research solutions for IT hurdles within the environment that fit within CMMC guidelines or provide options for approval
- 5+ years of experience preferred
- Prior helpdesk experience ideal, with a strong background in documenting tickets and change‑management work
- Possess ability to communicate with higher management and proficient at reporting progress.
- Display excellent problem‑solving skills and the ability to think critically to resolve technical issues.
- Background in 3 or more of the following environments (wish list)
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