Microsoft Support Administrator

Coretek is at the forefront of innovation, providing a broad array of AI, Security, and Managed Services. Our mission is to equip businesses with advanced technology solutions to enhance operational efficiency and drive growth. We are currently seeking a Microsoft Support Administrator
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The Microsoft Support Administrator is a valued member of the Coretek NOC team responsible for providing 24x7 Level 2 support for client environments. Coretek is seeking a Microsoft Support Administrator to manage and support our clients’ Microsoft-based infrastructure. We are excited to add a detail-oriented, technically skilled, and highly motivated individual with a strong desire to learn and a high level of determination to grow in a fast-paced, collaborative environment.

The ideal candidate will be responsible for providing Level 2 technical support to end-users, managing Azure & Microsoft 365 support services, assisting with Entra  and working closely with Coretek and Microsoft engineers on more complex application issues.

• Provide technical support for Microsoft products including Microsoft Azure, Windows, Microsoft 365 (Exchange, Teams, SharePoint, One Drive), and Power BI.
• Administer and troubleshoot Microsoft 365 user accounts, licenses and groups.
• Manage and support Microsoft Exchange Online, including email flow and mailboxes.
• Perform Active Directory administration and troubleshooting such as group policy management.
• Respond to support tickets and resolve issues related to Microsoft and Azure environments in a timely fashion to minimize downtime.
• Assist in backup, recovery, and security best practices using Microsoft tools.
• Escalate and collaborate with Coretek engineers and Microsoft to resolve complex technical issues.
• Track the progress of client incidents and requests during the entire lifecycle to ensure the issues are closed within the agreed Operation Level Agreement.
• Communicate, internally and externally, the status of the tickets directly with clients.
• Create and maintain IT knowledge base articles.
• Assist with cross training of other NOC support team members as needed.

Bachelor’s degree in computer science or information technology, preferred or experience working in a Network Operations Center (NOC) in a medium-to-large data center environment supporting multiple clients and systems.

• 2+ years of Microsoft Administration experience.
• Strong working knowledge of Microsoft 365 admin center, Exchange Online, and Teams.
• Required
  
  Certifications:
• Microsoft 365 Certified:
  Modern Desktop Administrator Associate
• Azure Fundamentals: AZ-900
• Experience with Windows Server, Active Directory, Group Policy and DNS/DHCP.
• Familiarity with Microsoft Endpoint Manager / Intune is a plus.
• Knowledge of MFA and Conditional Access support technologies.
• Experience with Power Shell scripting is preferred.
• Familiarity with remote support and event management tools and IT ticket systems – Service Now preferred.
• Strong listening, verbal, written, and interpersonal communication skills.
• Accuracy and attention to detail when monitoring and maintaining systems.
• Ability to work in a fast-paced, 24/7 operational environment.
• Adept at communicating with all levels of technical experience.
• A strong sense of urgency and the ability to multi-task effectively.
• English proficiency.

Coretek offers a comprehensive suite of Health Benefits, flexible PTO, 401K and an amazing and energizing workplace culture that is rich with opportunities for professional growth and development.