Helpdesk Support Specialist

Who We Are

Trans Perfect and its growing family of companies is looking for an energetic individual to work full-time in our San Juan office as a Helpdesk Support Specialist. This experienced professional position requires 5+ years of helpdesk experience and a strong understanding of an enterprise computing environment. The qualified candidate should possess solid technical troubleshooting skills and excellent communication skills in both written and spoken English.

• Providing exceptional IT services to Trans Perfect employees.
• Installing and supporting Windows and Mac-based hardware and software, including peripheral devices such as printers and USB devices.
• Responding to support requests on a daily basis.
• Performing analysis, diagnosis, and resolution of desktop hardware and software problems for a variety of end users.
• Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment.
• Providing assistance and training to helpdesk staff in solving more complex user problems and escalating issues to more experienced staff or management as needed.
• Building and deploying new desktops and laptops.
• Assisting in coordinating helpdesk staff activities related to larger projects as required by IT management.
• Assisting IT management in identifying and developing solutions to emerging issues faced by user groups and helpdesk staff.

• Creative thinker – curious and unafraid to ask questions.
• Hard worker – industrious and diligent in everything you do.
• Innovator – willing to initiate changes and introduce new ideas.

• Minimum Bachelor’s degree.
• Five years of progressively responsible experience performing helpdesk tasks and functions.
• Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 / Windows 11).
• Knowledge of Mac OS X.
• Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, MS Teams, etc.
• Knowledge of basic networking and connectivity – DHCP, DNS, cabling, etc.
• Knowledge of virus and spyware removal techniques.
• Working knowledge of a helpdesk/support ticketing system.
• Experience with Microsoft Active Directory.
• Ability to image and deploy Windows desktops and laptops.
• Ability to quickly diagnose and fix problems.
• Ability to open a computer and replace defective components.
• Ability to operate in a dynamic, fast‑paced environment.
• Ability to work in a team‑oriented, collaborative environment.
• Exceptional written, oral, and interpersonal communication skills.
• Exceptional customer service orientation.
• Must be detail‑oriented.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing duties of the job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The employee generally works in an indoor office environment; working hours beyond the normal workweek may be required.

We offer a comprehensive benefits package including medical, dental, and vision insurance, 401(k) matching, membership to child‑care providers, and other Trans Perks.

Trans Perfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.