Solutions Specialist

Responsibilities

• Support the delivery of client solutions through coordination, tracking, follow-up, and communication activities.
• Assist with gathering and organizing business and user requirements for solutions and enhancements.
• Help document workflows, processes, solution details, and delivery-related information.
• Monitor assignment progress and help ensure timelines and deliverables remain on track.
• Coordinate internal and client touchpoints as needed throughout the delivery process.
• Research solution options, enhancements, and operational recommendations for clients.
• Assist with solution setup, validation, testing coordination, and implementation-related activities.
• Collaborate with Solutions Advisors and technical teams to support successful solution outcomes.
• Participate in software and solution testing from the perspectives of functionality, usability, reliability, integration, and performance.
• Assist with documenting testing activities, defects, validation steps, and outcomes.
• Support User Acceptance Testing (UAT) coordination and client readiness activities.
• Work proactively with engineering and delivery teams to promote quality throughout the delivery process.
• Identify issues and elevate concerns appropriately to ensure timely resolution.
• Maintain functional knowledge of supported solutions, products, and delivery processes.
• Develop an understanding of client objectives, operational needs, and delivery expectations.
• Provide guidance, support, and best-practice recommendations related to solution usage and delivery processes.

• High school diploma or equivalent required.
• Associate’s degree, technical training, business coursework, or equivalent professional experience preferred.
• Two or more years of experience in client service, operations, solution delivery, software support, implementation, or a related field preferred.
• Experience managing multiple requests, assignments, or projects simultaneously.
• Experience working collaboratively with internal teams and external clients preferred.

• Business Requirements Gathering
• Workflow Documentation
• Testing Coordination
• Solution Setup
• Defect Documentation

• Communication
• Problem-Solving
• Proactive Support
• Organizational Skills

• High School Diploma
• Associate’s Degree