Business Systems Analyst Inter

Job Summary

The primary role/function of this position will be to provide system administration and technical support as the subject matter expert for facilities applications and their complex IT infrastructure. Including:
Conduct business and system process analysis, developing creative solutions to complex problems. Liaison between Facilities and IT/vendors in support of implementations. Oversight and maintenance of system documentation templates and requirements. Focus on safety, reliability, and process improvement in all manners of work and interactions.

• Application administration and technical support as a subject matter expert.
• Raise or track issues, lead resolutions, identify root cause or lessons learned, document, and propose improvements.
• Resolve support tickets and vulnerability remediation.
• Analyze various options to balance requirements, risks, and cost.
• Plan, lead, and execute application upgrades and implementations.
• Monitor and troubleshoot application performance and availability.
• Participate in a one-week on-call rotation and assist team members with technical efforts.
• Lead or participate in multiple concurrent projects.
• Support various applications and interfaces.
• Automate repetitive tasks, create reports and dashboards, and continuously improve our processes.
• Create, maintain, and review system documentation.
• Cross-train with other team members, learning new skills and providing back-up and workload support when needed.
• Stay current with emerging technology and industry trends.
• Anticipate business needs and propose solutions.

• Four-year degree, and three years of experience working with complex enterprise IT systems and networks, or a combination of relevant experience.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience in independent troubleshooting of applications.
• Proficient in creating and maintaining application infrastructure documentation or standard operating procedures.
• Ability to manage multiple priorities in a fast-paced environment.
• Work remotely and on-site as needed.
• Detail-oriented with a commitment to delivering high-quality work.
• Collaborative team player who can work effectively with diverse groups.

• Experience with Windows Server application management and basic networking.
• Ability to manage, troubleshoot, optimize, and monitor BACnet and BACnet/IP networks.
• SQL Database queries, Cybersecurity, Reporting tools (e.g., Tableau, Power BI, SSRS, BIRT), SharePoint, and Service Now.
• Experience with Siemens Desigo, Kode OS, Niagara, IBM Maximo MAS, Boomi Integration, Kubernetes containerized applications, Copeland Temp Trak, or power monitoring systems.
• Familiarity with ITIL practices and hospital facilities operations.
• IT certifications related to network, server, security, Boomi, or IBM Maximo Manage.