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Senior CCaaS & AI Architect
Job in
Farmington Hills, Oakland County, Michigan, USA
Listed on 2026-08-15
Listing for:
Ascensus
Full Time
position Listed on 2026-08-15
Job specializations:
-
IT/Tech
Systems Engineer, IT Consultant
Job Description & How to Apply Below
Ascensus seeks an experienced Enterprise Architect to lead customer engagement technology strategy and architectural governance. You will drive CCaaS, IVR/IVA, and conversational AI initiatives, ensuring scalable, secure, and compliant solutions across CRM integrations and backend systems.
You will mentor teams, align with Product Owners, and shape roadmaps while balancing customer experience with reliability and regulatory requirements.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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