Cloud Operations Analyst II

Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best “A” (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare.

Ranked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus.

Amerisure is currently recruiting for a Cloud Operations Analyst II that can do a 3-day hybrid approach onsite in our Farmington Hills office. The ideal candidate will also possess the following skill set.

The Cloud Operations Analyst II is responsible for operating and enhancing the performance, availability, and reliability of cloud and on-premises infrastructure. This individual consults on more complex observability scenarios, streamlining server and batch operations, and contributing to the efficient management of data center resources. Consults with cross-functional teams to identify opportunities for process improvements, implement best practices, and support critical business operations.

• Develop, implement, and maintain observability tools to monitor cloud and on-premises systems.
• Create dashboards, alerts, and reports to track system health, performance, and availability.
• Proactively leverage observability tools and identify opportunities.
• Analyze metrics and logs to identify trends, prevent potential issues, and optimize system performance.
• Collaborate with Fin Ops teams to monitor resource utilization and ensure cost-effective operations across cloud environments.
• Support the lifecycle of cloud and on-premises servers, including provisioning, patching, configuration, and decommissioning.
• Troubleshoot and resolve server-related issues, ensuring minimal downtime. Implement and enforce server security policies and compliance requirements.
• Schedule, monitor, and manage batch processes to ensure timely execution of critical tasks.
• Identify and resolve batch failures or delays, coordinating with relevant teams to ensure smooth operations.
• Optimize batch jobs for improved performance and resource utilization.
• Manage on-site and remote data center operations, ensuring proper functioning of hardware, power, cooling, and network infrastructure.
• Coordinate with vendors and service providers for hardware maintenance, replacements, and upgrades.
• Maintain accurate inventory of data center assets and ensure compliance with organizational standards.
• Participate in on-call rotations to address system incidents and outages promptly.
• Conduct root cause analysis and implement solutions to prevent recurrence of issues. Document and communicate incident resolution processes to relevant stakeholders.
• Work closely with cross-functional teams, including Dev Ops, Networking, and Application Development, to implement and maintain system integrations.
• Maintain and create comprehensive documentation for configurations, processes, and incident resolutions.
• Provide training and support to team members and other departments.

• Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent experience.
• 3 years of experience working with monitoring and observability tools (e.g., Datadog, Pager Duty).
• Certified Datadog Fundamentals or equivalent experience required.
• Certified Pager Duty Administrator or equivalent experience required.
• 3 years of experience in cloud operations or server management roles.
• Certified AWS Sys Ops Administrator or equivalent experience required.
• 3 years of progressive server administration experience (Windows, Linux).
• 3 years of experience in designing, implementing, and managing IT workload automation solutions to optimize scheduling, orchestration, and execution of enterprise workflows across on-prem and cloud environments.
• Experience leveraging artificial intelligence to drive innovation…