Cloud Operations Analyst II

Cloud Operations Analyst II

Amerisure is a leading property and casualty insurance company dedicated to protecting mid‑size commercial enterprises. We are hiring a Cloud Operations Analyst II to support a hybrid role with a 3‑day onsite presence in our Farmington Hills office.

Responsible for operating and enhancing the performance, availability, and reliability of cloud and on‑premises infrastructure. Consults on complex observability scenarios, streamlines server and batch operations, and supports critical business operations.

• Develop, implement, and maintain observability tools to monitor cloud and on‑premises systems.
• Create dashboards, alerts, and reports to track system health, performance, and availability.
• Leverage observability tools to proactively identify opportunities, analyze metrics and logs to prevent issues, and optimize performance.
• Collaborate with Fin Ops teams to monitor resource utilization and ensure cost‑effective operations.
• Support the lifecycle of cloud and on‑premises servers, including provisioning, patching, configuration, and decommissioning.
• Troubleshoot and resolve server‑related issues to minimize downtime.
• Implement and enforce server security policies and compliance requirements.
• Schedule, monitor, and manage batch processes to ensure timely execution of critical tasks.
• Identify and resolve batch failures or delays, coordinate with teams, and optimize batch jobs.
• Manage on‑site and remote data center operations, ensuring proper functioning of hardware, power, cooling, and network infrastructure.
• Coordinate with vendors and service providers for hardware maintenance, replacements, and upgrades.
• Maintain accurate inventory of data center assets and ensure compliance with organizational standards.
• Participate in on‑call rotations to address system incidents and outages promptly.
• Conduct root‑cause analysis and implement preventive solutions.
• Document and communicate incident resolution processes to stakeholders.
• Work closely with Dev Ops, Networking, and Application Development teams to implement and maintain system integrations.
• Maintain and create comprehensive documentation for configurations, processes, and incident resolutions.
• Provide training and support to team members and other departments.

• Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.
• 3+ years of experience with monitoring and observability tools such as Datadog or Pager Duty.
• Certified Datadog Fundamentals (or equivalent) required.
• Certified Pager Duty Administrator (or equivalent) required.
• 3+ years of experience in cloud operations or server management roles.
• Certified AWS Sys Ops Administrator (or equivalent) required.
• 3+ years of progressive server administration experience (Windows, Linux).
• 3+ years of experience designing, implementing, and managing IT workload automation solutions.
• Experience leveraging artificial intelligence to drive innovation and solve complex problems.
• 3+ years of work with cloud platforms (AWS, Azure, OCI).
• Certified AWS Cloud Practitioner (or equivalent) required.
• Strong experience with data center infrastructure and best practices.
• Proficiency in scripting and automation tools (Python, Bash, Power Shell).
• Strong understanding of networking and identity management in cloud environments.
• Knowledge of security best practices and compliance standards.
• Familiarity with agile methodologies.
• Excellent troubleshooting, problem‑solving, and communication skills.

Amerisure Mutual Insurance Company is an Equal Employment Opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including sexual orientation and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local laws. We oppose harassment, discrimination, and retaliation and are committed to maintaining a workplace free from unlawful harassment or discrimination.