IS Support Tech

From smartphones to solar panels, innovative technology is needed to create the devices we use every day. Silfex's silicon components help make that technology a reality. Silfex Inc., A Lam Research Company is the leading provider of precision silicon components used to make and operate semiconductor tools, which enable the trillion-dollar global electronics industry. Our company's products are integral to the semiconductor equipment and optical markets.

The outstanding team at Silfex makes that possible - through our people, we are advancing the world. The impact we have on the world is made possible by focusing on our people. We strive to create an inclusive and diverse culture where everyone's contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.

At Silfex, our people make amazing things possible.

That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits that start on your first day of employment.

Discover more at Lam Benefits

Essential Function:
Help transform the way people work and live by providing Service Desk support to our team members. Helpful, friendly customer service is key to success in this hands-on role.

Configure, install and upgrade computers and internal systems. Maintain Service Desk ticketing system(sysAID), assign tickets, and prioritize user requests. Maintain an inventory of all equipment, hardware, software and supplies. Troubleshoot, maintain, and monitor computing devices, printers, phones, copiers and scanners. Provide end user support in office and manufacturing environments.

• Diagnose/ Triage/ Resolve software and hardware problems.
• Train staff in IT processes and in using company devices.
• Assist staff with IT related problems when called upon.
• Track, prioritize and document requests using an IT support request system.
• Install and configure new computers and other IT equipment.
• Repair and upgrade different types of computers (software and hardware).
• Keep track of IT supplies and equipment e.g. PCs, monitors, cables and adapters.
• Provide input on process improvement and documentation.
• Provide support to end users in the selection, procurement (after approval by the IT Manager), usage, and maintenance of software programs and hardware.
• Develop and maintain a working knowledge of the Silfex Quality Management System and properly apply Quality and Operating Procedures as appropriate.
• Provide coverage during on call hours in a BOYD environment.
• Carry out special projects and all other additional duties as assigned.

Display a positive attitude and strong work ethic that reflects the Mission and Core Values of Silfex.

Create and maintain a culture where workplace safety is part of everything we do.

Provide the safest possible workplace to our employees by modeling and following all company safety policies, reporting any incidents or unsafe conditions immediately to Silfex management.

Wear all PPE as required by work area or job function.

Communication
- Begin with the end in mind
- Communicate boldly as well as effectively with empathy and respect to inspire teamwork and collaboration vertically and horizontally within Silfex.

Assist in applying lean manufacturing concepts and 5S.

Demonstrate ownership of continuous improvement ideas and activities.

Maintain organization and cleanliness, housekeeping and 5S within work area.

Maintain these areas at the highest degree possible while responsibly escalating any maintenance issues.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• An information system related Associate’s degree from a two-year college or university; or 1 or more years related experience and/or training; or equivalent combination of education and experience.
• Strong written and verbal communications skills.
• Positive attitude and helpful disposition…