Senior Network Engineer L2

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If you’re here, you’re looking for something more. More opportunity, more impact, more purpose. At Rehmann, each and every one of our associates plays a pivotal role in the Firm’s success. When you join our team, you can count on exceptional support, encouragement, and guidance from your colleagues and from leadership.

No matter where you want to go in your career, Rehmann can help you get there. Whether you’re in the early stages of your professional journey or you’re further down your path, we’re focused on helping you achieve your goals – whatever they may be. When you join Rehmann, you are part of a culture that Puts People First and aims to help everyone reach their fullest potential.

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As a Senior Network Engineer, you will be a subject matter expert and the highest point of escalation for the technology you champion. You will be responsible for designing, implementing, and maintaining high-performing, highly available systems to meet our clients' functional and cost requirements. The ideal candidate will have extensive experience with Fortinet, Watchguard, Cisco, Ruckus, and Microsoft Azure networking technologies and familiarity with offerings from other vendors.

You will also work closely with our clients to understand their unique needs and provide innovative solutions that align with their business objectives, and collaborate with our internal teams to ensure the smooth delivery of projects and provide technical guidance and mentorship to junior team members.

• Project-Based Implementations:
  Perform IT project work for clients, designing and implementing on-premises networking systems as well as co-hosted and cloud networking.
• Systems Architecture:
  Design, implement, and maintain high-performing, highly available, and secure network systems including but not limited to switching, routing, firewall, cloud networking, and wireless.
• Research and Development:
  Assist in researching and developing potential new offerings that can be delivered through our business models. Actively participate in the evaluation of new technology to enhance our service portfolio and develop implementation plans to add new tech to our stack.
• Presales Support:
  Provide presales consultation to business advisors and account managers, including reviewing existing client environments and recommending upgrades or changes.
• Service Request Management:
  Efficiently manage service requests, ensuring accurate and detailed updates, including next steps. Schedule, research, resolve, and route service requests as appropriate, escalating based on established processes and time frames.
• Time Tracking and Billing:
  This is a billable role, and time entry and accurate tracking of billable work for clients is critical to our success. Time is entered in our PSA system on tickets and projects and notes must be professional and accurate.
• Troubleshooting:
  Provide remote and on-site troubleshooting, utilizing appropriate tools to diagnose and remediate issues with client systems. Ensure compliance with service level agreements (SLAs) and operation level agreements (OLAs) while adhering to established best practices.
• Organization:
  Demonstrate a high level of organization, efficiently handling a variety of tasks and responsibilities while maintaining a high standard of quality.
• Flexibility:
  Exhibit the ability to adapt quickly to new topics, technology, and processes to address emerging IT needs and opportunities for our clients. Work schedule may require conformity to client needs and outcomes.
• Security and Compliance:
  Implement and maintain robust security measures to protect client data and systems from unauthorized access, breaches, and cyber threats. When applicable, ensure compliance with relevant industry standards and regulations, such as NIST, GDPR, HIPAA, and PCI-DSS.
• Disaster Recovery and Business Continuity:
  Develop and maintain disaster recovery and business continuity plans for clients' systems. Regularly test and update these plans to ensure their…